Support Plans

TELECARE SUPPORT PLANS

Teledynamic's TeleCare plans provide comprehensive support to assure your telecommunications systems are protected and supported by a team of knowledgeable and certified professionals.

PRIORITY SERVICE:  As a TeleCare support plan customer you take priority.

SERVICE LEVEL AGREEMENT:  Our support plans guarantee minimum levels of service and response times.  Without a plan, you are only entitled to a  "best efforts" approach.

INEXPENSIVE:  Even our premium plan costs less than 10% of the original price of the system.  Many businesses spend more on copier maintenance than their telecommunications support plan...and which one is more vital to the very functioning of your organization?

FREE CHANGES:  Our premium plan offers unlimited free remote adds, moves and changes.  We administer the phone system for you.

HELP DESK SUPPORT:  Administering  your system is much easier and efficient if you can call or email an expert and get immediate help.

FREE REPAIRS:  TeleCare customers do not pay for repairs or replacement of defective equipment.

SOFTWARE MAINTENANCE:  Most plans provide free software maintenance releases to keep your system in top operating condition.

DISCOUNTS:  TeleCare customers get discounts up to 20%  on additional labor and equipment.

DEDICATED ACCOUNT MANAGER:  A support plan entitles you to your own account representative who is knowledgeable about your account and system.

CLIENT PORTAL:  Available only to TeleCare support plan customers, our client portal allows on-line service ticket entry, tracking, and service history.

FREE TRAINING:  Our plans offer free training sessions that help improve efficiency.