In 1995, Teledynamic supported only a handful of customers covered under a maintenance contract. Today, over 65% of our customers are protected by a support plan.

Why? There are several reasons:

1. Systems can now be accessed and monitored remotely, allowing support to be performed without dispatching an engineer to the field. On a properly-monitored system, we know of a problem before you do, and complete the appropriate steps to fix the problem before it becomes a crisis.
   
   
2. Today, phone systems are far more feature-rich and provide greater capabilities. Along with the increased productivity of a feature-rich system, comes a greater need for support on how to use the features and make the system work better for you.
   
   
3. Squeezed budgets have caused many companies to outsource their support, saving expensive salary dollars.
   
   
4. In 1995, systems were managed by Office Managers, Operations Managers and the like. These folks had not been exposed to the concept of support plans. When IT people began taking over telecommunications, they began covering their phone systems as they did their other critical IT systems.
   
   
5. In 1995, systems were simple, and frankly, they didn't do much. On the positive side, they didn't break often, thus a maintenance contract was unnecessary.