• Personal inbound number
• Outbound Caller-ID
• Privacy settings
• Spell-by-name directory
• Voicemail settings
• Much more!

Or with a click of the mouse, PBXtra will attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!

Use PBXtra’s “hot desk” feature. With a couple of clicks of the mouse, your employees will have their extension and voicemails following them from desk to desk!

Use PBXtra’s intuitive Scheduler to create and apply schedules that will make your phone system work for you - even when you have gone home for the day!

Want to hear PBXtra's powerful CTI in action? Call 310-861-4392 and press #2.

Now, our new add-on product, HUD® (purchased separately), takes parking to the next level. HUD provides all employees the ability to view which calls are currently parked, tag parked calls with reminder notes, and drag calls between their extension, their on-hold area, and the parking area.

Supporting inexpensive phones - just another way PBXtra helps keeps your cost of ownership down.

Of course you get to choose which phones go into the Blast Group, and which get to keep their peace and quiet!

Don’t want to be in the Name Directory? No problem. The PBXtra administrator can easily exclude certain extensions from the Name Directory.

Your PSTN-Fallback is automatic. PBXtra detects poor (or zero) Internet quality and immediately steps your system into PSTN mode. Seamless - just the way you need it to be!

Note: PBXtra runs in PSTN only mode if desired. No VoIP required

Employees can travel outside the office, or between offices, with an IP phone (or softphone) and keep their same extension number.

You’ll never have to leave the message, “I am out of the office today” again. Answer your extension from home, the hotel, even your cell phone, as if you are still glued to your cubicle!

We even configure the IP phones and test them in-house with your system to make sure that your account is up and ready to go once you plug it in for the first time at your office!

From the PBXtra Web User Panel, individual users can look at their call logs - and return calls with the click of a mouse!

• Zone Paging/Intercom
• ACD - Record other's queue calls
• ACD - View queue reports
• ACD - Agent login / logout
• Call Forwarding
• Check Voicemail
• Dozens more!

If you combine our "group permissions" system with HUD (purchased separately), you get over a dozen additional HUD-specific "permissions", such as:

• Barge
• Call Privacy (who’s talking to who)
• Block call "stealing"
• Record my calls
• Many more

Simply build a "group", assign that group an extension number and begin paging them!

Note: Cisco phones cannot receive pages.

Now with PBXtra you can dial a zone and have an ad-hoc conference with everyone in that zone!

Note: Cisco phones cannot receive intercoms.

You can enable or disable this feature on a per-employee basis

You can enable or disable this feature on a per-employee basis.

Note: PBXtra can *not* change your outbound Caller-ID if you are using POTS lines. For 911 reasons, POTS outbound Caller-ID is always controlled by your carrier.

Not ready to make the VoIP plunge yet? No problem. With PBXtra, you can keep regular calls going out over POTS / PSTN and just use VoIP for inter-office or intra-office basis. This way all organizational communication will be 100% free. This includes telecommuters!

Switching to VoIP brings other PBXtra benefits, such as: change outbound caller-ID on a per extension basis, having more inbound than outbound lines (or vice-versa), ordering virtual numbers from other area-codes, and more! Get VoIP'd today!

This feature can be used in conjunction with our Voicemail-to-Email feature. This means you can both receive email alerts (including optional audio attachments) to one email address and at the same time SMS/pager notifications to another address.

• Personalized audio announcements give your queue that professional sound.
• “Hold Time” announcement frequency customization.
• User/Agent priorities for more effective call routing.
• Hold time limits so callers do not remain in your queue for extended periods of time.
• Caller limits for keeping queue call volume to a manageable level.
• Length of time after fielding a call before the same agent is called again.
• Much much more!

• Ring all - 1st to pickup gets the call.
• Ring one person at a time in order.
• Ring in order, with memory.
• Ring who was least recently called.
• Ring who has the fewest calls.
• Ring a random person.

PBXtra has an additional layer of prioritization based on agent order. This means you can have similarly skilled agents who receive calls in an ordered round-robin fashion.

Call recordings capture agent name, agent extension, date, time, Caller-ID, DNIS and file size.

Using our web-based interface, you can then listen to calls right from your computer speakers, or download them to your local drive.

This means that callers will never know if the answering agent is on an IP phone in your office, or on a mobile phone in another part of the world!

Fonality's add-on product, HUD® (purchased separately), provides your employees the ability to record their own calls with the press of a button. Call recordings capture agent name, agent extension, date, time and file size.

HUD also comes with and extnesive permission system - so you decide exactly who can record their own calls and who is allowed to recod other's calls. HUD is critical for quality control withing your company or Call Center

Fonality's add-on product HUD® (purchased seperately), provides supervisors the ability to actively barge or passively monitor any inbound or outbound call.

HUD also comes with and extensive permission system - so you can grant a specific group the ability to barge/monitor another specific group. No barging on the CEO!