Communication Solutions
Smoothstone
Product Overview
All Products > Hosted VOIP PBX > Smoothstone
ENTERPRISE HOSTED SOLUTION
Smoothstone offers dial tone in some 8,000 domestic rate centers and domestic and international long distance over a private MPLS network. We provide a full suite of communication applications, including hosted call center, disaster recovery, call routing, voice recording, and interactive collaboration.
CISCO BACKBONE
Smoothstone’s network is based upon robust Cisco technology.
COMPLETE
Smoothstone’s COMPLETE offering is a managed, all-inclusive suite of hosted enterprise-class IP communications solutions, which includes Cisco phones, carrier services, applications, and professional management. This plan combines direct inward dialing, unlimited local calling, unlimited four-digit on-net calling, plus domestic and international long distance services. It also provides pinpoint E911 compliance, conference calling, and integrated voice response.
INTELLIGENT CALL CONTROL CENTER
Smoothstone’s Intelligent Call Control Center is a hosted call center platform, designed to manage and optimize an organization’s call traffic, including every office, agent, and queue, regardless of physical location.
CALL DIRECTOR
The standard Call Director determines how calls will be routed across all of the organization’s locations, including home-based employees.
CALL QUEUING
Call Queueing distributes queued calls to agents across multiple locations, via an IP phone or analog line.
CALL MONITORING
Call Monitoring allows the manager to listen in on employee calls for training, quality assurance, or other purposes, and works with either inbound or outbound calls.
Call Recording can selectively record individual calls or record all inbound, all outbound, or all of an employee’s calls. This feature can search, retrieve and replay the call recordings, and then store them online or download them to any storage media.
Smoothstone CONNECT is a clear channel IP circuit over which the company delivers voice, data, and video communications over a single highly reliable, secure, and cost effective connection that provides dynamic bandwidth allocation. This solution can deliver voice services to any system, via TDM IP trunking, IP PBX trunking, or Smoothstone’s COMPLETE full managed IP desktop solution.
The CONNECT service includes local, long distance, and international services, and is available via multiple connection types, such as T1, DS3, Metro Ethernet and xDSL. For enterprises that already have an IP PBX solution deployed on premises, the trunking solutions can connect directly to any Cisco or Avaya IP PBX, allowing the migration to a fully managed, outsourced VoIP environment to occur as business requirements dictate.
Each CONNECT client receives access to NetsTalk, an integrated enterprise network monitoring, management and control system, which enables the end user to monitor the entire WAN (including routers, circuits, and their performance) on a 24/7 basis. The service includes application layer bandwidth prioritization, router management for status, CPU utilization and memory utilization, a managed firewall with two separate packet control and filtering points, and the ability to integrate Simple Network Management Protocol (SNMP)-based data from switches and routers.
Smoothstone offers dial tone in some 8,000 domestic rate centers and domestic and international long distance over a private MPLS network. We provide a full suite of communication applications, including hosted call center, disaster recovery, call routing, voice recording, and interactive collaboration.
CISCO BACKBONE
Smoothstone’s network is based upon robust Cisco technology.
COMPLETE
Smoothstone’s COMPLETE offering is a managed, all-inclusive suite of hosted enterprise-class IP communications solutions, which includes Cisco phones, carrier services, applications, and professional management. This plan combines direct inward dialing, unlimited local calling, unlimited four-digit on-net calling, plus domestic and international long distance services. It also provides pinpoint E911 compliance, conference calling, and integrated voice response.
INTELLIGENT CALL CONTROL CENTER
Smoothstone’s Intelligent Call Control Center is a hosted call center platform, designed to manage and optimize an organization’s call traffic, including every office, agent, and queue, regardless of physical location.
CALL DIRECTOR
The standard Call Director determines how calls will be routed across all of the organization’s locations, including home-based employees.
CALL QUEUING
Call Queueing distributes queued calls to agents across multiple locations, via an IP phone or analog line.
CALL MONITORING
Call Monitoring allows the manager to listen in on employee calls for training, quality assurance, or other purposes, and works with either inbound or outbound calls.
CALL RECORDING
Call Recording can selectively record individual calls or record all inbound, all outbound, or all of an employee’s calls. This feature can search, retrieve and replay the call recordings, and then store them online or download them to any storage media.
CONNECT
Smoothstone CONNECT is a clear channel IP circuit over which the company delivers voice, data, and video communications over a single highly reliable, secure, and cost effective connection that provides dynamic bandwidth allocation. This solution can deliver voice services to any system, via TDM IP trunking, IP PBX trunking, or Smoothstone’s COMPLETE full managed IP desktop solution.
The CONNECT service includes local, long distance, and international services, and is available via multiple connection types, such as T1, DS3, Metro Ethernet and xDSL. For enterprises that already have an IP PBX solution deployed on premises, the trunking solutions can connect directly to any Cisco or Avaya IP PBX, allowing the migration to a fully managed, outsourced VoIP environment to occur as business requirements dictate.
Each CONNECT client receives access to NetsTalk, an integrated enterprise network monitoring, management and control system, which enables the end user to monitor the entire WAN (including routers, circuits, and their performance) on a 24/7 basis. The service includes application layer bandwidth prioritization, router management for status, CPU utilization and memory utilization, a managed firewall with two separate packet control and filtering points, and the ability to integrate Simple Network Management Protocol (SNMP)-based data from switches and routers.
