Interactive Intelligence Enterprise Interaction Center PBX
Product Overview

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The Interactive Intelligence EIC is a platform that connects employees, mobile workers, remote workers, departmental workgroups and branch locations to make a seamless and comprehensive communications solution.

ALL-IN-ONE PLATFORM
The EIC is a single hardware platform which lowers costs, sidesteps nasty integration issues and provides dramatically easier administration.

OPEN STANDARDS APPROACH
EIC is architected on the SIP standard. It is a true 100% SIP PBX, unlike most competitors who only offer hybrid proprietary/SIP products.

BROAD OFFICE INTEGRATION
The EIC has embedded call controls built into Microsoft Outlook, Excel, Word and Dynamics GP and CRM.  Additionally, there are integrations with Salesforce.com and Microsoft Office Communications Server (OCS).

ENHANCED DESKTOP
EIC Clients enjoy a rich set of tools including presence management, call recording, multi-party conferences, drag n’ drop transfers and much more.

CALL MANAGER’S SUCCESSOR
Why run separate client software such as Shoretel’s Personal Call Manager when you can embed this functionality into your Outlook email client?  Consolidate your desktop communications in Outlook, where they belong.

POLYCOM PHONES
With a SIP PBX you have the choice of using any SIP telephone on the market, including those from the market-leading Polycom portfolio.

RICH CLIENT PORTFOLIO
The EIC provides a SIP softphone, web client, a mobile client and support for 3rd party soft phones.

MICROSOFT-CENTRIC
Interactive Intelligence jointly develops products with Microsoft to optimize both investments and elegantly converge voice and data utilizing the SIP standard.

RESILIENCY
The IEC has a great resiliency option that provides affordable protection against catastrophic failure. 
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