A call accounting system records information about telephone calls, organizes that information and prepares reports. The information which it records or captures about telephone calls typically include:
- which extension placed the call
- which telephone number is dialed (local or long distance)
- which circuit is used for the call
- when the call started
- how long the call lasted
- which client or project is billable for the call
The following are the three most common uses for call accounting:
- Controlling Telephone Abuse. Knowing who is calling where and how much the calls cost is useful in controlling costs and stopping abuse.
- Allocating phone calling costs among departments and divisions.
- Billing clients and projects for phone charges incurred on their behalf. Every attorney, government contractor and the like does it.
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