COMMON COMPUTER TELEPHONE INTEGRATION (CTI) APPLICATIONS

SCREEN POP
This is the Grandfather of all CTI applications. For example, automatic number identification (ANI) or Calling Line ID allows a caller's records to be retrieved from a computer database while the call is routed to the appropriate party. The customer records "pops" (populates) the user's computer screen at the same time the call arrives at their desk.

COMPUTER-BASED DIALING
A user can dial out using their keyboard or mouse to initiate a phone call on the phone system.

CALL CONTROL
The user can actuate phone system features using their computer. Examples are using drag-and-drop to transfer a phone call, creating a conference call, etc.

These are only a few of the more common applications available through CTI.

TAPI
Computer Telephone integration is typically accomplished through the use of Microsoft TAPI (telephony application programming inteface) on an end user's PC. To enable TAPI capability, the PBX, PC and PC application must all support the TAPI specification. All leading PBX'es, current PC's and database applications are TAPI compliant.