Speech recognition allows callers to merely say the name of the department or individual they wish to contact. Thus, it can improve and speed up service to customers. It can also be used by employees to dial out.

Particularly today as we see a boom in cellular usage, speech recognition makes easy access to your company possible.

REPLACE TOUCH-TONE AND LONG HOLD TIMES
When customers call, the last thing they want is an inflexible, confusing series of touch-tone options or a long time on hold. They want the information they're looking for quickly and they want to hear a friendly, helpful voice. Speech recognition provides just that. It eliminates the frustrations of 'press 2 for ', 'press 3 if you want'. And because it's fast and fun for customers to use, it leaves them satisfied with the service your company provides.

MAKE NEW SERVICES POSSIBLE
Basically, speech lets companies deliver better customer service to more customers than they ever could before. They can conduct transactions automatically simply by speaking in a natural voice over any telephone at any time. Your company can offer 24 hour automated service that actually takes care of customers.

If the caller is badgered by inflexible 'press one' prompts and impersonal, limited options, callers hang up feeling more hassled than helped. That's Customer Disservice, and that's not good for business.

DELIGHTED CUSTOMERS
Speech Recognition will delight your customers. That means they won't 'zero out' to speak to an operator or wait on hold after a cheerful greeting, enduring the latest music medley.

STAND OUT IN THE CROWD
With Speech Recognition, your company can distinguish itself from your competition and, more importantly, keep your customers coming back again and again. Your customers will immediately understand the benefits of Speech Recognition. And so will your company. It helps cut operational costs, improve customer service, expand your reach and promote your brand. Below are just a few of the ways Speech Recognition will add value to your business.

AUTO ATTENDANT

System: 'Please say the name of the person or the department you want to reach'

Caller: 'Computer Support'

System: 'Transferring you to Computer Support'

___________________________________________

System: 'Please say the name of the person or the department you want to reach'

Caller: 'Karen Foye'

System: 'Transferring you to Karen Foye'

SHIPPING INFORMATION :
System: 'What is your account number?'

Caller: '47459'

System: 'Your package was shipped Friday, June 26th.'

COMMUNICATIONS
Speech Recognition can connect your organization to your customers. In addition, Speech Recognition enhances everyday messaging applications like voice and e-mail.

INCREASED EFFICIENCY AND LOWER COSTS
With Speech Recognition, businesses can reduce toll charges by shortening total call length and reducing on-hold times. Also, transferring the mundane, repetitive calls to the Speech Recognition service and routing the more challenging transactions to highly skilled employees can increase employee satisfaction. Finally, one application (and one phone number) can support multiple languages, expanding your reach to customers by lifting language barriers.