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How to Turn a Virtual PBX Into a Virtual Office: Features & Hosts

Posted by Randy Kremlacek on Jul 20, 2012 1:49:00 PM

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How Virtual PBX Virtual Offices Can Change The Way You Do Business

In previous posts, I have written about how Virtual PBX services have finally come of age. When it first arrived on the scene, there were many negative reports related to providers going out of business, inadequate bandwidth, router failure and terrible, horrible connections. Though the benefits were compelling, the risks were great.

That Was Then and This is Now.

The Cloud Based Virtual Office

virtual office Image

There are many new and exciting uses of the cloud that can add efficiencies within your company, but this article will focus on one of the most efficient and fastest growing segments of hosted telecommunication, the virtual office.

Virtual PBX Solutions are Merely the Beginning

Start with a Virtual PBX solution to provide a very powerful feature set that is very easy to set up and use.

  • Auto Attendant
  • Voice Mail
  • Caller ID, Fall Forwarding
  • Conference Calling
  • Optional local and long distance service
  • Remote employee services

Once you have the basics of your Virtual PBX down, the next step is to add applications that create an environment that help you communicate better with your co-workers, vendors and customers.

Work Together with Online Meetings

Virtual Meetings ScreenThere are many third party online meeting companies out there. Each has their own strengths and weaknesses. But having your own unlimited, on-demand web conferences for demos, customer training and troubleshooting, presentations and collaborations is pure efficiency and cost savings. 

Improve Your Customer Service 

Having your company's own integrated Call Recording application allows you to train your employees, reward great service and identify problem areas. It also frees your employees up to focus on the caller rather than taking notes. It is also a great tool to get factual information regarding the handling of a call.

Faxing isn't Dead - It Just Took A New Route

In the old days, you were a slave to your fax. Standing around waiting for your turn to send or receive your important documents. Today, your computer, laptop, tablet and smart phone act as a fax machine in the sending and receiving of documents. Notifications allow you to read, review and respond almost immediately.

Choosing a Trusted Host - Local or National?

National

The largest hosted PBX/Virtual Office provider is 8X8. They have become the industry leader in providing hosted services for small, medium and enterprise level customers. The reason 8X8 has experienced such growth is that it is taking large amounts of revenues away from legacy telecom and equipment providers such as AT&T, ShoreTel and others. A testimony to the efficiencies of hosted voice communication.

Local

TeleDynamic Communications, the premier local provider of Virtual PBX and Virtual Office technology serves the small and medium San Francisco based business communication needs. As a Bay Area local telecom provider, we understand the tools that allow you to leverage your company to success.

If you're in the San Francisco Bay Area and have a question about Virtual PBX systems, call Teledynamic. We Get It. Call (800) 729-2310
 
Bay Area Virtual PBX Solutions by TeleDynamic


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About the Author

Randy Kremlacek

President | Head Chef

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Randy Kremlacek is president and Head Chef of TeleDynamic Communications and is a Digium Select Partner and 2013 Pinnacle Award winner. TeleDynamic Communications provides turnkey premises-based PBX and hosted PBX, SIP Trunking and Unified Communications. Randy Kremlacek prides himself on knowing the telecommunications industry as well as he knows his way around his own kitchen. READ MORE

 

 

Randy Kremlacek 

Topics: Virtual PBX