The financial services industry is a fast-moving, constantly changing environment where a single missed telephone call could easily cost a company $50,000 or more. Reliable telecommunication is the key to Forward Management's ability to provide a wide range of investment advice and asset management services to their investor network and institutional clientele.
Located in San Francisco's downtown financial district, Forward Management has been operating an Avaya IP400 Digital Office PBX for the past 6 years, providing them with a solid call quality, but a limited feature set. With 110 employees and a growing number of external sales reps out in the field, they sought an enterprise level VoIP business solution for 95 phones and 12 analog devices that would lessen the heavy licensing costs associated with the old system.
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