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Bay Area Business Phone Systems Blog

TeleDynamic Communications Compared to 8x8: A Competitor Comparison

Posted by Randy Kremlacek on Mar 25, 2014 12:51:00 PM

Overview: This is the last in our series of seven blogs where we do an in-depth review of 8X8, a national hosted PBX provider, and TeleDynamic Communications, a local San Francisco Bay Area-based hosted PBX provider.  Today, we will summarize our hosted PBX research results. While we specifically compare 8X8 to TeleDynamic, much of what we found would be true in comparing any national hosted PBX provider versus a local hosted PBX provider.

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Topics: Virtual PBX Competitors

Teledynamic Communications Compared to 8x8: References & History

Posted by Randy Kremlacek on Mar 18, 2014 11:23:00 AM

Overview:  Moving your business communications to the cloud can be a bit scary as the providers are not recognized names. As this industry is relatively new, there have been some providers who’ve failed. It’s important to choose an organization that is profitable, has a good reputation and is in the business for the long haul.

Years in Business

8X8: 8X8 was founded in 1987.

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to 8x8: Ongoing Support

Posted by Randy Kremlacek on Mar 17, 2014 10:00:00 AM

Overview: While hosted PBX solutions don't require as much support as traditional phone systems, there are still times when technical help is needed, whether it's adding users, changing settings or solving problems.  When you have an issue, you want a dependable support partner.

Tech Support Hours

8X8: 8X8’s current support hours at 5:00 AM to 9:00 PM.PT

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to 8x8: Installation

Posted by Randy Kremlacek on Mar 13, 2014 3:09:00 PM

Overview:  While a hosted PBX installation is much less complex than a similar on-premise PBX installation, there are still several technical tasks to complete to deliver a quality hosted business phone system.

Implementation

8X8: 8X8 ships telephones and the firewall/router to the customer premises and the customer is responsible for installing them. 8X8 will provide remote technical support to the customer upon request.

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to 8x8: Internet & Data Circuits

Posted by Randy Kremlacek on Mar 12, 2014 12:36:00 PM

Overview:  At the risk of stating the obvious, a hosted PBX solution requires a data circuit to work.  Unlike the old telephone network, the quality of hosted PBX voice calls is variable, dependent in large part upon the quality and size of the data circuit(s) used to transport the voice.

Data Circuit Consulting

8X8: 8X8 sells hosted PBX solutions. 

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to 8x8: Equipment

Posted by Randy Kremlacek on Mar 6, 2014 12:52:00 PM

Overview: Even in the world of the virtual PBX (hosted PBX), there are still certain hardware components that are necessary to support a business telephone system.  The following are the components required.

Types of Phones Supported 

8X8:  8x8 sells and supports Polycom and Cisco telephones. They do not support any other telephones on their service.

TeleDynamic: TeleDynamic sells Polycom, Digium and Yealink phones. 

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to 8X8: Pricing

Posted by Randy Kremlacek on Feb 13, 2014 10:41:00 AM

This series provides a comparison between national hosted PBX providers compared to TeleDynamic Communications, a local hosted PBX provider. 

Overview: 8X8 is one of the two largest national hosted PBX providers in the U.S.  Here we compare their pricing and terms versus our TeleDynamic hosted PBX service.

Pricing

8X8 has a very simple pricing structure at $19.99 per extension. 

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Topics: Virtual PBX Competitors

Is It Raining on ShoreTel's Cloud Strategy: The Exodus Continues

Posted by Randy Kremlacek on Dec 4, 2013 1:26:00 PM

ShoreTel Executive Exodus

Following news November 22 that Keith Nealon has resigned as president and general manager of ShoreTel’s Cloud Division, I have to wonder if the storm clouds are continuing to gather for ShoreTel. Nealon’s departure is just the latest in a series of senior staff resignations – there’s a virtual parade of departing ShoreTel executives (see our earlier blog entitled The ShoreTel Executive Exodus: What Do You Think?). 

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Topics: Virtual PBX Competitors

Betting on VoIP Vendors: Are They Putting Their Money Where Their Customers Are?

Posted by Randy Kremlacek on Nov 15, 2013 7:29:00 AM

The old axiom states that no one ever got fired for buying IBM. But do you really want to buy from the biggest vendor in the market? Bigger doesn’t always mean better, and sometime being the biggest player means you stop innovating and serving your customers and focus more on protecting your image and your bottom line.

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Topics: PBX, Virtual PBX Competitors

The ShoreTel Executive Exodus: What Do You Think?

Posted by Randy Kremlacek on May 31, 2013 1:24:00 PM

If you've been paying attention to the ShoreTel turmoil lately, you've got to wonder what the heck is going over there. In Q4 2012, they lost 13 cents for every dollar of product they sold and marketing costs were completely off the charts at 43% of revenue!

But more recently, we've seen a bunch of top level Shoretel execs head for the exits....by their own choice.

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Topics: Virtual PBX Competitors