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Bay Area Business Phone Systems Blog

10 Things to Consider When Comparing Business Communication Solutions

Posted by Randy Kremlacek on Sep 28, 2015 8:24:00 AM

Internet technology has revolutionized business communication and delivered amazing efficiency, power, and flexibility. However, this revolution has also created a lot of confusion for consumers. There are so many solutions to choose from, each with it’s own array of technologies and features, that it can be difficult to wade through it all to figure out which system is the best fit for your organization.

To help cut through the paralysis of analysis, we’ve put together the following top ten things you should consider when choosing your next business communication system.

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Topics: Administration, Virtual PBX Competitors

Nortel Phone System Discontinued: Support Soon Ending

Posted by Randy Kremlacek on Oct 31, 2014 10:24:00 AM

Nortel Phone Systems Dying Out

In 2009, Avaya acquired Nortel. The Nortel industry exit left customers stranded regarding their business phone systems. It has become increasingly difficult for TeleDynamic to find replacement parts and qualified technicians, as most of them are now retired.  This means that all support for Nortel will soon be ending.

Here is the reality for companies that are still using this system: your old Nortel system is hanging by a thread, and Nortel has reached the end of its life. While this cannot be avoided, you can be educated and prepared.

There are many causes of PBX system failure, but here are the top three:

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Topics: Premise PBX Competitors, Virtual PBX Competitors

End of Life for 3Com NBX - What's Your Next Step?

Posted by Randy Kremlacek on Oct 28, 2014 11:41:00 AM

Owning and operating a business is full of important decisions. Unfortunately, sometimes the overload of decisions can tempt us to stick our heads in the sand. "If it ain’t broke, don’t fix it” applies to owners of 3Com NBX phone systems. Many businesses are still using an outdated 3Com NBX as their business phone system. The NBX has proven to be a reliable and well-engineered product, especially considering its ground-breaking nature. 

However, this technology and the company who sold it, are now part of high-tech history.

HP purchased 3Com in November 2009 and stopped offering support for the 3Com NBX in July 2012. Those still using the system rely solely on the expertise of their local NBX reseller to provide spare parts and continued support. So, organizations who continue to utilize an NBX are in a very nebulous situation.  

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Topics: PBX, Virtual PBX Competitors

RingCentral vs. TeleDynamic: Summary

Posted by Randy Kremlacek on Jun 6, 2014 1:47:00 PM

Overview: This is the last in a series of seven blogs where we summarize our review of national hosted PBX provider RingCentral, and local hosted PBX provider TeleDynamic Communications. While this particular hosted PBX provider comparison is between RingCentral and TeleDynamic, many if not most of the differences would be the same in comparing any national hosted PBX provider against any local hosted PBX provider.

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Topics: Virtual PBX Competitors

RingCentral vs. TeleDynamic: References & History

Posted by Randy Kremlacek on May 16, 2014 10:00:00 AM

Overview:  Trusting your business communications to a cloud provider takes a leap of faith as the technology and the companies providing it do not have a long history. The names of the providers are not typically recognized brand names. And there have been some early hosted PBX company failures. So, it’s vitally important to select an organization that is stable, has a solid history and an excellent reputation.

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Topics: Virtual PBX Competitors

RingCentral vs. TeleDynamic: Ongoing Support

Posted by Randy Kremlacek on May 13, 2014 10:00:00 AM

Overview: hosted PBX does require less support than the old-fashioned premise PBX for certain.  However, there is still a need to administer and manage any type of phone system. Tasks include adding and removing users, call handling modifications and the inevitable troubleshooting when something goes wrong. Getting timely and quality support is key to a reliable hosted PBX.

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Topics: Virtual PBX Competitors

RingCentral vs. TeleDynamic: Installation

Posted by Randy Kremlacek on May 7, 2014 3:00:00 PM

Overview:  While implementation of a hosted PBX is less complex than a premise-based PBX installation, there are still many tasks required to deliver a quality hosted business phone system.

Implementation

RingCentral:  RingCentral ships telephones to the customer’s premise and relies on the customer to do the installation.  Remote support is available upon request. 

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Topics: Virtual PBX Competitors

RingCentral vs. TeleDynamic: Internet & Data Circuits

Posted by Randy Kremlacek on May 6, 2014 3:00:00 PM

Overview: For a successful implementation, a hosted PBX solution requires a quality data circuit (or circuits) to work. Unlike using a legacy PBX connected to the old public telephone network which consistently delivered quality phone calls, the quality of hosted PBX voice calls can be variable. VoIP quality is dependent upon the characteristics of the Internet circuit(s) used to transport the voice.

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Topics: Virtual PBX Competitors

RingCentral vs. TeleDynamic: Equipment

Posted by Randy Kremlacek on Apr 29, 2014 10:00:00 AM

Overview: Although the on-premise PBX is eliminated, there is still critical equipment that is necessary to support a hosted PBX business telephone system. The following are the hosted PBX components required, and how Ring Central and TeleDynamic ensure that they are provided:

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to Ring Central: Pricing

Posted by Randy Kremlacek on Apr 18, 2014 2:38:00 PM

This series provides a comparison between national hosted PBX providers compared to TeleDynamic Communications, a local hosted PBX provider

TeleDynamic Communications VS Ring Central

Overview: Ring Central is one of the two largest national hosted PBX providers in the U.S.  Here, we compare their pricing and terms versus our TeleDynamic hosted PBX service.

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Topics: Virtual PBX Competitors