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Bay Area Business Phone Systems Blog

How to Buy a New Office Telephone System: Provider Information

Posted by Randy Kremlacek on May 19, 2016 1:59:36 PM

Carriers

This is the fifth installment of our series, “How to Buy a New Office Telephone System.”

In our last blog, we explored the large number of business phones available today. 

This installment in our series delves into the connection of your PBX to the outside world. With your present system, you are likely connected via dedicated voice circuits (otherwise known as lines) provided by one of your local phone companies.  In the San Francisco Bay Area, the leading providers of legacy voice circuits are AT&T, TelePacific, and XO Communications.

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Topics: PBX, SIP Trunking, Virtual PBX, Administration, Internet Circuits, Buyers' Guide to Purchasing a New Telephone System

SIP Trunking Explained

Posted by Randy Kremlacek on Apr 18, 2016 12:12:36 PM

This article is for buyers who have a need to understand the underlying technology so that they can do a proper technical evaluation of what they are buying.  In other words, it’s for nerds!

What is SIP Trunking?

SIP trunking is a phone service that provides a VoiP connection to a customer’s PBX for the purposes of making and receiving telephone calls over the Internet. SIP trunking replaces analog and PRI phone company lines.  It is typically much less expensive than traditional landlines and has more features.  In this blog, SIP Trunking Explained, we outline the components and services that go into creating a SIP trunk service.  This is not a do-it-yourself guide on how to become a SIP trunking provider, but rather the background of what goes into creating a SIP trunking service. 

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Topics: PBX, SIP Trunking, Virtual PBX, Internet Circuits

Reason 4: The Cloud-Enabled Network

Posted by Randy Kremlacek on Feb 11, 2016 9:00:00 AM

This is the last in a series of four posts called "The Top 4 Reasons to Switch to a Modern Voice and Data Network"

The Need for a Cloud-Ready Network

This is the last post in our four-part series that lays out the business case for Technology Phone Systems. So far, we’ve examined the common challenges small business owners face when it comes to business communication systems. These challenges include legacy telephone systems, the increasing cost of these systems, and the need for a reliable voice and data network.

In our last post, we’ll look at the business need fora cloud-enabled network. There are several benefits for businesses to have a cloud-ready network, including:

  • Your network is available anywhere and at anytime
  • Less risk – data is backed up off-site, which protects it from hackers, viruses and natural disasters
  • Improved efficiency – eliminate concerns about space, software updates or other maintenance issues
  • Significant cost savings – cloud networks make efficient use of hardware, which means businesses can do more with less equipment
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Topics: SIP Trunking, Virtual PBX, Administration, Internet Circuits

Reason 3: The Reliable Voice and Data Network

Posted by Randy Kremlacek on Feb 10, 2016 9:00:00 AM

This is the third in a series of four posts called "The Top 4 Reasons to switch to a Modern Voice and Data Network"

This is the third post in our four-part series, “The Business Case for Technology Phone Systems.” Click the following links to read our first and second posts.

The importance of a reliable voice and data network

It wasn’t that long ago, when a phone call was the only way to communicate, other than a face-to-face meeting. Therefore, your business phone system was crucial for your business.

Today, there are many ways to connect, such as video conferencing and mobile communications. Phone calls are a bit less important; however, business communication is still a very important part of your business.

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Topics: SIP Trunking, Virtual PBX, Administration, Internet Circuits

TelePacific Increases the Price of Business Phone Lines

Posted by Randy Kremlacek on Mar 26, 2015 10:56:00 AM

The Rising Price of Business Phone Lines

As we shared with you in a previous blog post in early March 2015, AT&T announced big price increases in their business phone line services. When AT&T raised the prices of analog & PRI circuits it triggered their competitors to increase their prices, too. Why? Well, in the San Francisco Bay area, there is only one provider who owns the copper wires; that provider is AT&T. AT&T must sell their services to the CLECs (Competitive Local Exchange Carriers) on a wholesale basis. When there is a price increase, they have to raise the price to their wholesalers, which means a higher cost for CLECs, too. Essentially, yes, - they simply pass along the price increase. This is exactly TelePacific has done.

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Topics: SIP Trunking, Virtual PBX, Administration

AT&T Business Line Price Increase

Posted by Randy Kremlacek on Mar 9, 2015 3:52:00 PM

The Rising Price of AT&T Business Phone Lines

If you pay your AT&T business phone bill without thinking twice, it's high time to take a closer look at your monthly bill. Simply put, you're paying more than you should and your business deserves far better.

We've noted the onslaught of price increases with AT&T before, but now it's imperative to examine what your company is being charged. 

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Topics: SIP Trunking, Virtual PBX

Hero or Playing Catch Up? Comments on AT&T and Verizon's Investments

Posted by Randy Kremlacek on Sep 26, 2014 10:30:00 AM

I recently read an article talking about how AT&T and Verizon had topped U.S. companies in annual investments in equipment. The article praised these companies for their investment and the stimulus they have provided the economy. The cited report even went so far as to call them “heroes”.

Read the original article here.

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Topics: SIP Trunking

Who is the Best SIP Trunk Provider?

Posted by Randy Kremlacek on Sep 12, 2014 3:00:00 PM

This is the final installation of 12 blogs on the subject of SIP Trunks. Subscribe in the box to the right to receive an email notification for each one in the series.

Click here to read the previous blog in this series.

Like most things in life, what appears to be simple on the surface is, in fact, complicated underneath. Yes, there is a lot of technology involved in SIP Trunking, but that's no different than any other current technology. Your provider's job is to create a smooth transition. 

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Topics: SIP Trunking

How do You Implement SIP Trunking: Porting Numbers & Changing Networks

Posted by Randy Kremlacek on Sep 10, 2014 3:00:00 PM

This is our 11th of 12 blogs on the subject of SIP Trunks. In this installment we will be taking a look at a variety of elements, including porting your numbers and changing networks. Subscribe in the box to the right to receive an email notification for each one in the series.

Local Number Porting (LNP)

Most customers wish to retain some or all of their telephone numbers as they move to SIP Trunking implementation. This process is called "porting." Your new provider contacts the old provider and they work with a neutral third party (NPAC) to coordinate the change. 

Telephone Numbers

You must submit all of the telephone numbers you wish to port to your new carrier. You will only want to port numbers that are published. Unused DID's or numbers that are part of a hunt group do not need to be ported. Remember, you are paying for every number you port.

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Topics: SIP Trunking

SIP Trunking Pricing: Set Up Fees and Ongoing Costs

Posted by Randy Kremlacek on Sep 6, 2014 2:00:00 PM

This is our 10th of 12 blogs on the subject of SIP Trunks. Subscribe in the box to the right to receive an email notification for each one in the series. In this post, we will be taking a look at SIP Trunking pricing -- including set up fees and ongoing costs.

Set Up Fees of SIP Trunking

This can vary by SIP Trunking provider. Some providers charge a set-up fee while others recover their set-up costs over time by charging higher monthly fees. If the provider charges a set-up fee, expect fees in the range of $50 to $250

411 Directory Listing

When you set up your phone numbers, you're required by law to notify all the phone directory services of the change. This is so that your white and yellow page information is accurate. Your provider should charge between $10 and $50. 

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Topics: SIP Trunking