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Bay Area Business Phone Systems Blog

Nortel Phone System Discontinued: Support Soon Ending

Posted by Randy Kremlacek on Oct 31, 2014 10:24:00 AM

Nortel Phone Systems Dying Out

In 2009, Avaya acquired Nortel. The Nortel industry exit left customers stranded regarding their business phone systems. It has become increasingly difficult for TeleDynamic to find replacement parts and qualified technicians, as most of them are now retired.  This means that all support for Nortel will soon be ending.

Here is the reality for companies that are still using this system: your old Nortel system is hanging by a thread, and Nortel has reached the end of its life. While this cannot be avoided, you can be educated and prepared.

There are many causes of PBX system failure, but here are the top three:

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Topics: Premise PBX Competitors, Virtual PBX Competitors

Shoretel - The Final Act After 16 Years of Losing Money

Posted by Randy Kremlacek on Oct 23, 2014 9:11:00 AM

On Monday, October 20th, 2014 Mitel made public an offer to buy phone systems maker Shoretel at $8.10 per share, a 24% premium over Shoretel’s stock price. This followed several attempts to engage with the Shoretel Board of Directors earlier to discuss a buyout, but was met with a firm refusal from Shoretel. Mitel’s offer has a deadline of November 20th, 2014.

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Topics: Premise PBX Competitors

Learn Why You Can Save Big Bucks with Digium Switchvox Over ShoreTel

Posted by Randy Kremlacek on Jun 5, 2012 4:06:00 PM

A Tale of Two Different VOIP PBX Systems

Digium and Shoretel are two leading makers of small business business VOIP PBX communications systems and they both share a substantial following of customers.

But the two take a radically different approach to providing value and cost savings to their customers. 

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Topics: Premise PBX Competitors, Digium

Switchvox PBX Compared to Shoretel PBX

Posted by Randy Kremlacek on Mar 22, 2012 3:00:00 PM

Today, I received a copy of a Shoretel slam piece from a customer who is considering a Digium Switchvox PBX from TeleDynamic and a Shoretel PBX from a competing vendor.

It incensed me to read a document that clearly meant to mislead a potential customer considering a Switchvox PBX. The peddling of fear on Shoretel's part was startling. On the positive side, it motivated me to respond to the Shoretel Fear, Uncertainty & Doubt document. I thought I'd share:

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Topics: PBX, Premise PBX Competitors, Digium