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Bay Area Business Phone Systems Blog

Extend the Life of Your Old PBX With a Digium Gateway

Posted by Randy Kremlacek on Jun 18, 2012 7:10:00 AM

Stuck in a PBX Rut?

Is your company stuck in a PBX rut? Does your boss have a "if it ain't broke, don't fix it" mentality when it comes to your business phone system?

Do you know in your heart that a more up-to-date VoIP-based system will save your company money, but just haven't taken the leap? 

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Topics: PBX, Digium

Is Shoretel the Next Nortel?

Posted by Randy Kremlacek on Jun 8, 2012 4:55:00 PM

Nobody Knows, The Telecom Trouble I've Seen....

I’ve been in the telecommunications business since 1987. During that time I’ve seen many PBX manufacturers rise and fall. Miraculously, I can think of only one manufacturer who has survived - Mitel. But even Mitel can't honestly lay claim to that distinction as they’ve been through bankruptcy and have been bought and sold several times. So, no PBX manufacturer has shown long term financial success.

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Topics: PBX, Administration

Switchvox PBX Compared to Shoretel PBX

Posted by Randy Kremlacek on Mar 22, 2012 3:00:00 PM

Today, I received a copy of a Shoretel slam piece from a customer who is considering a Digium Switchvox PBX from TeleDynamic and a Shoretel PBX from a competing vendor.

It incensed me to read a document that clearly meant to mislead a potential customer considering a Switchvox PBX. The peddling of fear on Shoretel's part was startling. On the positive side, it motivated me to respond to the Shoretel Fear, Uncertainty & Doubt document. I thought I'd share:

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Topics: PBX, Premise PBX Competitors, Digium

San Jose VoIP Success At Senior Living Center

Posted by Randy Kremlacek on Feb 29, 2012 5:32:00 PM

VoIP Rolls In At Senior Living Center

I'm chuckling that this would be the imaginary newspaper headline of such a breakthrough story. It does illustrate just how far we are along the acceptance curve of VoIp and the hosted PBX.

This past week, we did a VoIP setup for Pacific Gardens located in the San Jose area.  When I met with the principal, her primary criteria was finding a local hosted pbx provider. 

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Topics: PBX

Traditional PBX vs. Virtual: Recovery, Security & Upgrades

Posted by Randy Kremlacek on Feb 22, 2012 9:19:00 AM

In Part II we covered PBX administration, PBX features and Internet bandwidth requirements. Well, we're not done yet but we're getting close. This is hard work, but in the end you'll rest well knowing you've done the proper analysis before choosing your new small business PBX or Virtual PBX.

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Topics: PBX, Virtual PBX

PBX Comparison to Virtual PBX- Part II

Posted by Randy Kremlacek on Feb 21, 2012 12:17:00 PM

 Welcome to Part II of a blog series where I compare Virtual PBX and small business PBX. There are many variables to consider, but in the end, it has been my experience that it's pretty clear in the final analysis which of the business communication solutions works best for your particular environment. Let's get the thinking cap on and proceed.

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Topics: PBX, Virtual PBX

Traditional vs Virtual PBX: Leasing, Ownership and Investment Protection

Posted by Randy Kremlacek on Feb 20, 2012 3:32:00 PM

With the surging popularity of PBX hosted solutions, they are increasingly considered as an alternative to the small business PBX.  This four part blog series will provide an in-depth look into the Virtual vs PBX debate.

Like the dilemma of leasing versus buying a car, the decision between Virtual PBX versus IP PBX can be vexing. In this edition, we'll be taking a look leasing vs. owning, paying now or paying later, investment protection and who actually controls your communication.

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Topics: PBX, Virtual PBX

How Business Phone System Support Has Evolved

Posted by Randy Kremlacek on Dec 8, 2011 1:25:00 PM

TeleDynamic has been in the Virtual & Switchvox Premise PBX business, providing telephone system support in the San Francisco Bay Area since 1979. Over the years, our customer's PBX service needs have changed substantially.

Support Model Evolves

In the old days of the proprietary PBX, it was nearly impossible for a business to perform their own phone system maintenance and administration. The programming interfaces were computer command line and impossible for anyone except a manufacturer-trained technician to administer.  

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Topics: PBX