Bay Area Business Phone Systems Blog

Why Should My Business Switch to a Virtual PBX

Posted by Randy Kremlacek on Aug 11, 2015 7:09:00 AM

Companies are increasingly looking to the Virtual PBX for their business communications solutions. We have developed a comprehensive list of all the business reasons to switch to a Virtual PBX, otherwise known as a cloud PBX. After reviewing this list, it will become clear why your business might consider switching to a Virtual PBX system.

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Topics: PBX, Virtual PBX

3 Reasons to Change Your Hosted PBX Provider

Posted by Randy Kremlacek on Jul 17, 2015 8:01:00 AM

Are You Unhappy with Your Hosted PBX Provider?
We Can Help!

The Virtual PBX, which many people refer to as Hosted PBX or Cloud PBX, has now been in the business mainstream for several years. You may now be reaching the point that you are out of contract, you're experiencing VoIP problems or are just looking for a San Francisco Business VoIP provider comparison. Much has changed since business VoIP first arrived in the market. Or maybe you are unhappy with certain aspects of your cloud phone system provider and need to change your Virtual PBX provider.

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Topics: PBX, Virtual PBX

Meet Switchvox 6.0 and Learn the Key Features

Posted by Randy Kremlacek on Jun 30, 2015 11:01:00 AM

A Big Leap in Open Source PBX Technology 

The Digium Switchvox is the world’s most popular business communications solution based upon the Asterisk Open Source PBX. And it is overdue for a major overhaul.

Today, Digium announced that their Switchvox Cloud Virtual PBX has been upgraded to software release 6.0.  As they state succinctly on their website, the Switchvox Cloud is now powered by Asterisk 13, the current version of Asterisk. Previous to this upgrade, the Switchvox was based upon some very old Asterisk software.  Parts of the Switchvox code used Asterisk 1.4 that was released 2006 and Asterisk 1.6 which was released in 2008. It illustrates the technology lead that Asterisk open source software has over its commercial competitors. The Switchvox, based upon this 10-year-old software was still a heady competitor to the likes of ShoreTel, Mitel, and Avaya.

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Topics: PBX, Virtual PBX, Administration

Digium Switchvox 6.0 Features Explained

Posted by Randy Kremlacek on Jun 11, 2015 9:16:00 AM


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Topics: PBX, Virtual PBX

Do It Yourself PBX: Are You Up for the Asterisk Challenge?

Posted by Randy Kremlacek on Mar 10, 2015 5:40:00 AM

Editor’s Note: This post was originally published in February 2013 and has been revised and updated.

What is a DIY Business Telephone Phone System?

In the old days, the business phone system was the odd duck in your company's data closet. It was very important technology because it handled all of the company's voice communications. However, voice occupied an area made for data and populated by IT personnel.  It was foreign to the data guys and they left the care and feeding to the voice specialists. The duck just sat in the corner.

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Topics: PBX

What is an Open Source PBX?

Posted by Randy Kremlacek on Nov 7, 2014 8:01:00 AM

What Is Switchvox?

As we discussed in our last blog, Asterisk is an engine. In comparison, Switchvox is a complete vehicle that anyone with minimal computer experience can manage. It's built for small to mid-sized businesses that need a powerful, business-grade phone system.

Switchvox is based on Asterisk, so the user still reaps the benefits of the decade of refining by developers. The significant difference is that it is fully loaded and was specifically designed to be very easy to administer. All the programming is already done for you, therefore, you do not need to hire a programmer or pull your hair out trying to learn all of the command lines. You can take full advantage of a customizable VoIP phone system as Switchvox is a full-bodied Unified Communication (UC) system. It's built on the same open standards and protocols as Asterisk but is a commercially proven product, rather than a piece of software.

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Topics: PBX, Digium

End of Life for 3Com NBX - What's Your Next Step?

Posted by Randy Kremlacek on Oct 28, 2014 11:41:00 AM

Owning and operating a business is full of important decisions. Unfortunately, sometimes the overload of decisions can tempt us to stick our heads in the sand. "If it ain’t broke, don’t fix it” applies to owners of 3Com NBX phone systems. Many businesses are still using an outdated 3Com NBX as their business phone system. The NBX has proven to be a reliable and well-engineered product, especially considering its ground-breaking nature. 

However, this technology and the company who sold it, are now part of high-tech history.

HP purchased 3Com in November 2009 and stopped offering support for the 3Com NBX in July 2012. Those still using the system rely solely on the expertise of their local NBX reseller to provide spare parts and continued support. So, organizations who continue to utilize an NBX are in a very nebulous situation.  

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Topics: PBX, Virtual PBX Competitors

The Small Business Advantage with Virtual PBX: Customers Want More Personal Service

Posted by Randy Kremlacek on Feb 5, 2014 8:59:00 AM

When it comes to customer service, smaller is better. That’s the consensus of consumers nationwide; they would rather work with a small business because they get better attention and better service. That’s as true in the San Francisco Bay Area as anywhere else, especially in the area of hosted PBX providers for small business.

Why do we have an advantage over our larger, publicly traded competitors?

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Topics: PBX, Virtual PBX

Three Bay Area VoIP Companies Compared: Ring Central, ShoreTel, 8x8

Posted by Randy Kremlacek on Dec 18, 2013 11:52:00 AM

TeleDynamic is a Bay Area Leader

Business phone systems have come a long way since the days of the AT&T monopoly. PBX systems have evolved into hosted PBX systems and competition for voice over IP (VoIP) is fierce. As a Bay Area telecommunications leader since 1979, we have seen the telephone industry evolve, and seen three of the largest public VoIP companies emerge here in the San Francisco Bay Area

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Topics: PBX

Betting on VoIP Vendors: Are They Putting Their Money Where Their Customers Are?

Posted by Randy Kremlacek on Nov 15, 2013 7:29:00 AM

The old axiom states that no one ever got fired for buying IBM. But do you really want to buy from the biggest vendor in the market? Bigger doesn’t always mean better, and sometime being the biggest player means you stop innovating and serving your customers and focus more on protecting your image and your bottom line.

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Topics: PBX, Virtual PBX Competitors