Bay Area Business Phone Systems Blog

Know Your E911 Before Emergencies Happen

Posted by Randy Kremlacek on Feb 1, 2013 3:15:00 PM

No one wants to make a 911 call, but if an emergency does occur, users can feel safe with VoIP E911.  

E911 stands for “Enhanced 911”, which is a service for making 911 calls over an Internet connection instead of over a standard wireline or cellular tower routing system.  

When a 911 call is made from a traditional wire landline, 911 operators are able to trace the call to the physical location from which the call originates. i.e. your home or office.  

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Topics: Administration

Review: Cisco UC320W for Small Business

Posted by Randy Kremlacek on Jan 9, 2013 10:22:00 AM



Cisco UC320W Description

The UC320W Communications System is Cisco's smallest model of their entry-level UC PBX product line for small business. In addition to voice, the UC320W also includes built-in data and wireless support, plus features such as voicemail and automated attendant.



What is the Underlying Technology of the Cisco UC320W?

The UC320W is based upon a small Cisco appliance that runs on Linux. The Cisco telephones operate using their proprietary SCCP (skinny) protocol. The system supports SIP Trunking.

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Topics: PBX, Administration

5 Disaster Recovery Tips To Keep Your Voice Communications Up After The Storm

Posted by Randy Kremlacek on Nov 27, 2012 10:48:00 AM

Is This San Francisco's Superstorm Sandy?

A look at the weather forecast for the coming week doesn't look good.

Starting Wednesday, November 28th, a big tropical Pacific low pressure system will drench Northern California in rain throughout the week and into the weekend.

Meteorologists are predicting 6-10 inches of rain and lots of snow in the higher elevations. 

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Topics: Administration

Superstorm Sandy Raises Awareness of Need for Telecom Disaster Recovery

Posted by Randy Kremlacek on Nov 12, 2012 1:00:00 PM

Sandy Served as a Wake Up Call for Telecom Industry

Superstorm Sandy certainly served as a wake-up call to the hosted server and PBX disaster recovery planners world wide. The storm was immense. It affected the entire Eastern seaboard of the United States and reached as far inland as Cleveland. And it did have serious, yet temporary affects on much of the region's telecommunications infrastructure. 

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Topics: Administration

This Much I Know (About the Business VoIP Industry)

Posted by Randy Kremlacek on Sep 4, 2012 4:02:00 AM

Note: This week's post comes from Vince P of NP Information Systems. Thanks for post and the kind words Vince!  

Where is Business VoIP Going as an Industry?

One of my clients asked me the other day “Where will IT be in 10 years”?

I honestly couldn't give a good answer because the pace of change in the IT and Business VoIP Communications industry is so relentless. 10 years is a lifetime!

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Topics: Administration

4 Lame Excuses Why You're Not Making the Switch to Business VoIP

Posted by Randy Kremlacek on Jul 24, 2012 3:21:00 PM

Making the Change Over to Business VoIP is a No Brainer

There are a three main reasons why you should move your business to a business VoIP system. 

1.Cost Savings

A business can save from 10% to over 50% on their monthly phone bill by moving to VOIP.

2. Improved Productivity

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Topics: Administration

5 Benefits of Unified Communications You Can Get Right Now

Posted by Randy Kremlacek on Jul 5, 2012 2:29:00 PM

What is Unified Communications?

According to Wikipedia, Unified Communications is defined as: 

"Unified Communications (UC) is the integration of real-time communication services such as instant messaging, voice, video, data sharing and call control with non-real-time communication services such as voicemail, e-mail, mobile messaging and fax. It's a set of products and capabilities that provides a consistent unified user interface and user experience across multiple devices and media types"

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Topics: Administration

5 Questions to Ask Your Next Business Communications Vendor

Posted by Randy Kremlacek on Jul 3, 2012 10:59:00 AM

You've got lot of choices these days with business voice communications vendors.

And you'll get a lot of data companies who'll say they can install your business phone system. But often they don't have the expertise, experience or relationships needed to handle this mission critical application called voice communications.  

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Topics: Administration

Reduce Operating Costs with Unified Communications

Posted by Randy Kremlacek on Jun 22, 2012 3:41:00 PM

Reducing Operation Costs and Increasing Productivity Are Big Wins for UC Customers

Not surprisingly, many companies have cost saving expectations when considering a new business phone system.

In this informative webinar excerpt, Digium talks about recent Gartner and Aberdeen surveys of companies and how they've really improved productivity and saved big money with a unified telecommunications system.  

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Topics: Administration

A Short History of Open Source Telephony

Posted by Randy Kremlacek on Jun 13, 2012 7:25:00 AM

In the Beginning, There Was a Monopoly

In the beginning, there was a monopoly - AT&T. 

In those days, businesses couldn't buy their business telephone systems They had to rent them from AT&T!

With their monopoly status, AT&T had little incentive to innovate. Remember the flashing red light to indicate incoming calls and the buttons at the bottom for different lines? 

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Topics: Administration