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Bay Area Business Phone Systems Blog

Asterisk vs Switchvox: 10 Steps to Install a New Business Phone System

Posted by Randy Kremlacek on Mar 31, 2015 7:36:00 AM

This is the fifth blog post of our 8 post series on the subject of Asterisk vs. Switchvox phone systems. Subscribe to our blog by submitting your email into the box on the right to receive an email notification for each blog post in the series.

Comparing the Implementation of Asterisk & Switchvox Business Communication Solutions

Now that we’ve compared the features of the Asterisk versus the Digium Switchvox, the next step is to compare the implementation process for the two systems. 

In the case of the Asterisk, you need to spec out the hardware and software components and acquire them. You then need to assemble, load the components, and test to confirm that it all works properly and will provide a reliable business telephone system to your organization.

(If you would like to get into more detail about building an Asterisk PBX, read our Do It Yourself PBX blog post.) 

The Digium Switchvox is typically sold as a turnkey solution by a value-added reseller. Digium provides an appliance pre-loaded with all of the software. The reseller provides consultation, integration, physical installation, and training.

How to Install a New Business Telephone System

The following are the tasks required to implement a typical business telephone system. TeleDynamic has been installing business telephone systems in the San Francisco Bay Area since 1985, so we like to think we know what we are doing. In this article, we’ll go through the steps that we believe necessary for a quality business telephone system installation.

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Topics: Administration

TelePacific Increases the Price of Business Phone Lines

Posted by Randy Kremlacek on Mar 26, 2015 10:56:00 AM

The Rising Price of Business Phone Lines

As we shared with you in a previous blog post in early March 2015, AT&T announced big price increases in their business phone line services. When AT&T raised the prices of analog & PRI circuits it triggered their competitors to increase their prices, too. Why? Well, in the San Francisco Bay area, there is only one provider who owns the copper wires; that provider is AT&T. AT&T must sell their services to the CLECs (Competitive Local Exchange Carriers) on a wholesale basis. When there is a price increase, they have to raise the price to their wholesalers, which means a higher cost for CLECs, too. Essentially, yes, - they simply pass along the price increase. This is exactly TelePacific has done.

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Topics: SIP Trunking, Virtual PBX, Administration

Home Run: A Technology Grand Slam for SMBs – The Cloud Ready Network

Posted by Randy Kremlacek on Feb 26, 2015 8:44:00 AM

This blog is our final post in a series four posts called Bases Loaded: A Technology Grand Slam for SMBs. Click the following links to read the firstsecond, and third blog posts in the series.

Your Business is Now Magically Cloud Friendly

The Single

You’ve moved your business communications to VoIP, either through implementation of a Virtual PBX or SIP Trunking, saving money and providing your users with improved communications regardless of their location.

The Double

You had a solid hit here in getting rid of your old analog lines and PRI circuit, as well as your legacy data circuits. You now have an all-IP converged voice & data network. No more data and voice islands. Congratulations!

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Topics: Administration

Third Base: A Technology Grand Slam for SMBs – The Resilient Voice and Data Network

Posted by Randy Kremlacek on Feb 24, 2015 9:00:00 AM

This blog is our third post in a series of four posts called Bases Loaded: A Technology Grand Slam for SMBs. Click the following links to read the first & second blog posts in the series

Voice and Data Redundancy & Reliability

Voice communications have always been critical for businesses. Remember the time that voice was the only method of communication other than a face-to-face meeting? While there are now many methods of communications, business telephone calls are a bit less critical, but still quite important.

Somewhat the opposite, early Internet services were not reliable, nor was the business need very crucial. If the Internet was down for a few hours, business was still conducted. Today, Internet uptime is as important or more important than voice uptime.

So, we have two very critical business services in voice and data. One would think that much management attention would be given to the reliability of these services but unfortunately, most companies utilize “hope” as their strategy when it comes to reliability.

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Topics: Administration

Second Base: A Technology Grand Slam for SMBs - Monthly Phone Bill

Posted by Randy Kremlacek on Feb 20, 2015 10:09:00 AM

This blog is our second blog post in a series of four posts called Bases Loaded: A Technology Grand Slam for SMBs. Click HERE to read the first blog post in the series

Your Monthly Phone Bill

In our last blog post, we discussed the costs of maintaining legacy business phone systems versus upgrading to new technology to improve communications. However, it's not just phone systems that need to be examined; legacy phone bills need to be viewed, too. 

Monthly telephone bills typically include both voice and data services. Utilizing both services can lead to higher phone bills, but we've seen some outlandishly high bills for companies we've met within our market of the San Francisco Bay area. While there are potentially abundant savings available, many companies are accustomed to the old way of doing things.

Once an organization expects to get the same bill each month, they tend to pay it without thinking twice. As the price creeps up over time, the customer doesn’t notice the incremental increase.

Our team often sees several points of interest that your company should examine on your monthly phone bill. Let's get started, shall we?

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Topics: Administration

A Technology Grand Slam for SMBs - Business Communications Systems

Posted by Randy Kremlacek on Feb 18, 2015 1:21:00 PM

This blog is our first blog post in a series of four posts called Bases Loaded: A Technology Grand Slam for SMBs. 

What is a Telecommunications Grand Slam?

Over the past few years, we have come across many customers who have found themselves behind the eight ball regarding technology trends. What started out as a conversation about buying a new phone system, moved into a more strategic discussion about preparing themselves for the future; a future that has already arrived for forward-thinking companies, leaving legacy voice and data technology behind and creating an affordable, nimble and reliable platform that makes the most out of the Cloud and VoIP.  

So many customers have been so successful in embracing this ideology, that we thought we’d share the Grand Slam story!

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Topics: Administration

5 Corporate Phone System Options for Your SMB

Posted by Randy Kremlacek on Jan 27, 2015 4:57:00 PM

In today’s marketplace, there are several types of premise-based business telephone solution providers. While every phone system creator has a unique offering, it is easy to categorize the providers into groups. Suppliers neatly fall into one of five broad classifications, and this grouping allows the phone system buyer to narrow their choices by determining which category fits them best and then explore the providers in that group. It’s a classic approach to narrowing a buyer’s choices and saving valuable time for both the buyer and the reseller. Lastly, it can help avoid making the wrong choices on a long-lived asset and critical business application, the corporate phone system.

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Topics: Administration

13 Predictions for Business & Technology in 2015

Posted by Randy Kremlacek on Jan 8, 2015 11:06:00 AM

Over the past few months, I’ve been diligently working on TeleDynamic’s business and marketing plans for 2015 to best serve our Bay Area business telecommunications clients. During this process, I've made several observations, which I believe will lead to a complete shift in business practices and technology. I’d like to share my predictions with you in hopes that they spur thoughts and internal conversations of how changes in business & technology can affect your organization in 2015.

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Topics: Administration

Fax Facts: SecureFax Delivers the Best of Analog and Digital

Posted by Randy Kremlacek on Feb 20, 2014 10:49:00 AM

The paper fax is still with us. There are times when you need to fax a signed contract or handwritten documents somewhere. Some professionals, such as lawyers, doctors, real estate brokers, and designers, find faxing an easy way to send documents. However,  old-fashioned FAX technology is costing you money.  In addition to the cost of ink cartridges or toner and paper, that dedicated analog fax line costs approximately $35 per month or over $400 per year.

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Topics: Administration

VoIP Technology Enables Good Customer Service

Posted by Randy Kremlacek on Jan 16, 2014 9:59:00 AM

You’ve undoubtedly heard the old adage, “you don’t get a second chance to make a first impression.” Yet in today’s Web-driven world, companies are ignoring the customer experience, leaving customers to fend for themselves with online self-help systems and frustrating automated voice mail systems. Your phone system is your direct line to your customers. Using a substandard phone system leads to poor customer service, and that will cost you business.

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Topics: Administration