AT&T

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Service In The Time Of Recession

Yesterday a business associate and I were lamenting the state of customer service in our industry.  The discussion got around to AT&T and their perpetual poor service, now compounded by their recent layoffs.    We agreed that many of our customers don’t mind getting poor service from “the phone company”.   However, they have a much higher expectation when it comes to Teledynamic and other telecom providers. Instead of whining...

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Brace for an AT&T Strike

Here’s the latest report from the Communications Workers Of America website regarding their union negotiations with AT&T: Today the subcommittees met in an attempt to resolve some of our differences around Article 2 and Work Rules/Appendices. In today’s formal session the Company rejected the Union proposal for time off. Our proposal included language that a minimum of 25% of a work group could be off at any given time. The Company passed two more retrogressive...

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