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Bay Area Business Phone Systems Blog

The Evolution of the Business Phone System: Part 1

Posted by Randy Kremlacek on Dec 10, 2013 2:43:00 PM

Changes in Technology

The nature of telephone systems has changed a lot since Alexander Graham Bell; actually it’s changed a lot in just the past 10 years. Since we have been servicing businesses in the San Francisco Bay Area since 1984, we have seen the evolution of business phone systems. The criteria today’s business shoppers use to buy new telephone systems change dramatically from the days of the old PBX phone systems.

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Topics: Administration

Is It Raining on ShoreTel's Cloud Strategy: The Exodus Continues

Posted by Randy Kremlacek on Dec 4, 2013 1:26:00 PM

ShoreTel Executive Exodus

Following news November 22 that Keith Nealon has resigned as president and general manager of ShoreTel’s Cloud Division, I have to wonder if the storm clouds are continuing to gather for ShoreTel. Nealon’s departure is just the latest in a series of senior staff resignations – there’s a virtual parade of departing ShoreTel executives (see our earlier blog entitled The ShoreTel Executive Exodus: What Do You Think?). 

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Topics: Virtual PBX Competitors

The Legacy of Steve Jobs Honored by Bay Area Business Hall of Fame

Posted by Randy Kremlacek on Nov 26, 2013 12:42:00 PM

Since the days when what is now Silicon Valley was apricot orchards, the Bay Area has been home to innovation. The start of semiconductor manufacturing at Fairchild Semiconductor in 1957 started an entrepreneurial boom that pushes the edge of disruptive technology ever farther. Today, that spirit of innovation has made the San Francisco Bay Area the incubator for innovation in all aspects of technology, and we continue to celebrate the pioneers who “think outside the box.”

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Topics: Administration

Betting on VoIP Vendors: Are They Putting Their Money Where Their Customers Are?

Posted by Randy Kremlacek on Nov 15, 2013 7:29:00 AM

The old axiom states that no one ever got fired for buying IBM. But do you really want to buy from the biggest vendor in the market? Bigger doesn’t always mean better, and sometime being the biggest player means you stop innovating and serving your customers and focus more on protecting your image and your bottom line.

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Topics: PBX, Virtual PBX Competitors

The New Normal: Business Phone Systems in 2013

Posted by Randy Kremlacek on Nov 8, 2013 1:13:00 PM

There are numerous well-known business regions across the country. In California are the nine counties of the San Francisco Bay Area: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma. Within this region alone, there are more than 198,000 small businesses with even more medium and large companies. All of them have various telecom needs.

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Topics: Administration

VoIP Services Market Meets Demands of SMBs

Posted by Randy Kremlacek on Oct 22, 2013 11:51:00 AM

The need for business communications has dramatically changed over the past few years. While we all used to be tied to one desk and one phone, today we communicate with a variety of devices and in a variety of locations. To implement this new work model requires the use of VoIP (Voice over IP). It provides the technology to break down geographic barriers and allow a wide variety of devices to transmit voice.

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Topics: PBX

Unified Communications & PBX Security Best Practices

Posted by Randy Kremlacek on Sep 4, 2013 5:16:00 PM

Unified communications creates unique security issues as it brings together various technologies, including VoIP, video, chat and presence. While it provides productivity gains it also increases security risks. Securing a voice network is different than the process of securing a data network. This piece explains best practices for securing the modern PBX. 

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Topics: PBX

PBX Manufacturer Smackdown 2013

Posted by Randy Kremlacek on Jul 23, 2013 9:43:00 AM

 

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Topics: PBX

SIP Trunking for Dummies: Can I Keep My Old Phone System?

Posted by Randy Kremlacek on Jun 14, 2013 9:50:00 AM


How to Squeeze a Few More Miles Out of that Old PBX

If you interested in the cost saving benefits of SIP Trunking but aren't ready to give up your old PBX just yet, you're in luck. You don't have to. Here's how you can do it.

SIP Trunking on Analog Lines

PSTN Gateway

To utilize SIP Trunking on a PBX connected to analog lines, a gateway is needed to convert the SIP signal coming in from the Ynternet into an analog line.

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Topics: SIP Trunking

The ShoreTel Executive Exodus: What Do You Think?

Posted by Randy Kremlacek on May 31, 2013 1:24:00 PM

If you've been paying attention to the ShoreTel turmoil lately, you've got to wonder what the heck is going over there. In Q4 2012, they lost 13 cents for every dollar of product they sold and marketing costs were completely off the charts at 43% of revenue!

But more recently, we've seen a bunch of top level Shoretel execs head for the exits....by their own choice.

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Topics: Virtual PBX Competitors