Overview: While hosted PBX solutions don't require as much support as traditional phone systems, there are still times when technical help is needed, whether it's adding users, changing settings or solving problems.  When you have an issue, you want a dependable support partner. Tech Support Hours 8

Overview:  While a hosted PBX installation is much less complex than a similar on-premise PBX installation, there are still several technical tasks to complete to deliver a quality hosted business phone system. Implementation 8X8: 8X8 ships telephones and the firewall/ro

Overview:  At the risk of stating the obvious, a hosted PBX solution requires a data circuit to work.  Unlike the old telephone network, the quality of hosted PBX voice calls is variable, dependent in large part upon the quality and size of the data circuit(s) used to transport the voice. Data Circuit Consulting 8X8: 8X8 sells hosted PBX solutions. …

Overview: Even in the world of the virtual PBX (hosted PBX), there are still certain hardware components that are necessary to support a business telephone system.  The following are the components required. Types of Phones Supported  8X8:  8x8 sells and supports Polycom and Cisco telepho

This series provides a comparison between national hosted PBX providers compared to TeleDynamic Communications, a local hosted PBX provider.  Overview: 8X8 is one of the two largest national hosted PBX providers in the U.S.  Here we compare their pricing and terms versus our 

When it comes to customer service, smaller is better. That’s the consensus of consumers nationwide; they would rather work with a small business because they get better attention and better service. That’s as true in the San Francisco Bay Area as anywhere else, especially in the area of hosted PBX providers for

You’ve undoubtedly heard the old adage, “you don’t get a second chance to make a first impression.” Yet in today’s Web-driven world, companies are ignoring the customer experience, leaving customers to fend for themselves with online self-help systems and frustrating automated voice mail systems. Your phone system is your direct line to your customers. Using a…

Since we opened our doors 30 years ago, the biggest changes have been in the speed of innovation. Buyers of business phone systems are hesitant to commit to anything – you never know when a new technology or will make its predecessors obsolete, and no one wants to be caught holding a large bill for outdated…

In our last blog post, we started to share some of the insights from a recent meeting with a client we have been working with for 15 years. In talking to the CIO, we reflected on how much telephone systems have evolved over the last two decades, and many of the criteria we used when…

Business phone systems have come a long way since the days of the AT&T monopoly. PBX systems have evolved into hosted PBX systems and competition for voice over IP (VoIP) is fierce. As a Bay Area telecommunications leader since 1979, we have seen the telephone industry evolve, and seen three of the largest public VoIP companies emerge…