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Bay Area Business Phone Systems Blog

TeleDynamic Communications Compared to 8x8: Installation

Posted by Randy Kremlacek on Mar 13, 2014 3:09:00 PM

Overview:  While a hosted PBX installation is much less complex than a similar on-premise PBX installation, there are still several technical tasks to complete to deliver a quality hosted business phone system.

Implementation

8X8: 8X8 ships telephones and the firewall/router to the customer premises and the customer is responsible for installing them. 8X8 will provide remote technical support to the customer upon request.

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to 8x8: Internet & Data Circuits

Posted by Randy Kremlacek on Mar 12, 2014 12:36:00 PM

Overview:  At the risk of stating the obvious, a hosted PBX solution requires a data circuit to work.  Unlike the old telephone network, the quality of hosted PBX voice calls is variable, dependent in large part upon the quality and size of the data circuit(s) used to transport the voice.

Data Circuit Consulting

8X8: 8X8 sells hosted PBX solutions. 

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Topics: Virtual PBX Competitors

TeleDynamic Communications Compared to 8x8: Equipment

Posted by Randy Kremlacek on Mar 6, 2014 12:52:00 PM

Overview: Even in the world of the virtual PBX (hosted PBX), there are still certain hardware components that are necessary to support a business telephone system.  The following are the components required.

Types of Phones Supported 

8X8:  8x8 sells and supports Polycom and Cisco telephones. They do not support any other telephones on their service.

TeleDynamic: TeleDynamic sells Polycom, Digium and Yealink phones. 

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Topics: Virtual PBX Competitors

Fax Facts: SecureFax Delivers the Best of Analog and Digital

Posted by Randy Kremlacek on Feb 20, 2014 10:49:00 AM

The paper fax is still with us. There are times when you need to fax a signed contract or handwritten documents somewhere. Some professionals, such as lawyers, doctors, real estate brokers, and designers, find faxing an easy way to send documents. However,  old-fashioned FAX technology is costing you money.  In addition to the cost of ink cartridges or toner and paper, that dedicated analog fax line costs approximately $35 per month or over $400 per year.

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Topics: Administration

TeleDynamic Communications Compared to 8X8: Pricing

Posted by Randy Kremlacek on Feb 13, 2014 10:41:00 AM

This series provides a comparison between national hosted PBX providers compared to TeleDynamic Communications, a local hosted PBX provider. 

Overview: 8X8 is one of the two largest national hosted PBX providers in the U.S.  Here we compare their pricing and terms versus our TeleDynamic hosted PBX service.

Pricing

8X8 has a very simple pricing structure at $19.99 per extension. 

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Topics: Virtual PBX Competitors

The Small Business Advantage with Virtual PBX: Customers Want More Personal Service

Posted by Randy Kremlacek on Feb 5, 2014 8:59:00 AM

When it comes to customer service, smaller is better. That’s the consensus of consumers nationwide; they would rather work with a small business because they get better attention and better service. That’s as true in the San Francisco Bay Area as anywhere else, especially in the area of hosted PBX providers for small business.

Why do we have an advantage over our larger, publicly traded competitors?

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Topics: PBX, Virtual PBX

VoIP Technology Enables Good Customer Service

Posted by Randy Kremlacek on Jan 16, 2014 9:59:00 AM

You’ve undoubtedly heard the old adage, “you don’t get a second chance to make a first impression.” Yet in today’s Web-driven world, companies are ignoring the customer experience, leaving customers to fend for themselves with online self-help systems and frustrating automated voice mail systems. Your phone system is your direct line to your customers. Using a substandard phone system leads to poor customer service, and that will cost you business.

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Topics: Administration

The Evolution of the Business Phone System: Part 3

Posted by Randy Kremlacek on Jan 13, 2014 9:59:00 AM

Since we opened our doors 30 years ago, the biggest changes have been in the speed of innovation. Buyers of business phone systems are hesitant to commit to anything – you never know when a new technology or will make its predecessors obsolete, and no one wants to be caught holding a large bill for outdated hardware. 

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Topics: Administration

The Evolution of the Business Phone System: Part 2

Posted by Randy Kremlacek on Jan 8, 2014 9:59:00 AM

In our last blog post, we started to share some of the insights from a recent meeting with a client we have been working with for 15 years. In talking to the CIO, we reflected on how much telephone systems have evolved over the last two decades, and many of the criteria we used when selecting a business phone systems were no longer relevant.

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Topics: Administration

Three Bay Area VoIP Companies Compared: Ring Central, ShoreTel, 8x8

Posted by Randy Kremlacek on Dec 18, 2013 11:52:00 AM

TeleDynamic is a Bay Area Leader

Business phone systems have come a long way since the days of the AT&T monopoly. PBX systems have evolved into hosted PBX systems and competition for voice over IP (VoIP) is fierce. As a Bay Area telecommunications leader since 1979, we have seen the telephone industry evolve, and seen three of the largest public VoIP companies emerge here in the San Francisco Bay Area

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Topics: PBX