Bay Area Business Phone Systems Blog

Open Source VoIP

Posted by Randy Kremlacek on Nov 21, 2011 5:30:00 PM

The title of this blog combines two of the most popular business technology buzz phrases today though some folks may view the intersection of open source and VoIP as two emerging technologies that aren't proven. 

On the other side of the fence, there are many IT thought leaders who declare that they are the only path forward for enterprise-level PBX solutions. In today's blog we'll try to answer the question of who's right.  

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Topics: Administration

Android VoIP

Posted by Randy Kremlacek on Nov 14, 2011 5:35:00 PM

At the date of this blog post publish, Android devices have reached 32% marketshare since it's unveiling in 2007. 61% of enterprise businesses are now using VoIP. It might make sense for these two rapidly growing technologies to get together, wouldn't it? The answer is a resounding yes as Digium has created an Android app that will integrate Android devices with their Switchvox VoIP business phone system. Let's see just what that really means in the real world of business:

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Topics: Digium

Advantages of VoIP

Posted by Randy Kremlacek on Nov 14, 2011 4:15:00 PM

As an owner of a company providing San Francisco Bay Area business communications solutions, the most frequent question I get from customers surrounds the advantages of VoIP:


Is VoIP the right technology for me?

How can my business use VoIP to save money or increase my productivity?

Is VoIP a good business investment for my organization?


In a striking number of instances, the answer is "yes", VoIP is right for almost every organization today.  

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Topics: Administration

What Is Internet Telephony?

Posted by Randy Kremlacek on Nov 7, 2011 4:40:00 PM

In my day-to-day role, the most common question for people considering a new business telephone system in the San Francisco Bay Area is, "what is Internet Telephony and why is it important to me?" This question comes in many forms with customers using similar terms such as VoIP, Internet calling, and more.

What is Internet Telephony?

 Simply put, Internet Telephony is placing phone calls on a data network. In the days before the convergence of voice and data, phone calls were made on a separate network dedicated to voice. In the office, data traveled on special cable designed for data and voice worked on a completely separate cable. In the connection to the outside world, voice connected to dedicated circuits, such as analog lines and digital lines known as PRI. For a data connection to the outside world, businesses typically used DSL, T1 and increasingly cable circuits.

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Topics: Administration

TeleDynamic Explains Digium Switchvox 5.0 Features

Posted by Randy Kremlacek on Sep 22, 2011 1:53:00 AM


Switchvox has changed considerably from version 4.6 to 5.0! If you have yet to hear of the updates, here is an overview of the enhancements and changes so you see quickly what to expect when you update.

New Features of Switchvox 5.0

  • Converged Phones and the In-Call Menu
  • Queue Logs and new criteria in Queue Reports
  • Concurrent Calls Report
  • Bulk Modify for phone-type extensions
  • Outgoing Call Rules have failover options
  • Caller ID rules and incoming DID rules can now be ordered
  • Concurrent Calls Report
  • Reminder Notes help you stay organized
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Topics: Digium