Bay Area Business Phone Systems Blog

Switchvox PBX Compared to Shoretel PBX

Posted by Randy Kremlacek on Mar 22, 2012 3:00:00 PM

Today, I received a copy of a Shoretel slam piece from a customer who is considering a Digium Switchvox PBX from TeleDynamic and a Shoretel PBX from a competing vendor.

It incensed me to read a document that clearly meant to mislead a potential customer considering a Switchvox PBX. The peddling of fear on Shoretel's part was startling. On the positive side, it motivated me to respond to the Shoretel Fear, Uncertainty & Doubt document. I thought I'd share:

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Topics: PBX, Premise PBX Competitors, Digium

San Jose SIP Trunking Customer Story

Posted by Randy Kremlacek on Mar 19, 2012 10:50:00 AM

In the last couple of weeks, several TeleDynamic customers have expresed interest in SIP Trunking pricing.  They are telling us that they are looking specifically to control increasing monthly costs. 

As you might have noticed, AT&T analog lines are getting increasingly expensive. AT&T and Verizon are aggressive in their approach at moving away from the old business of providing phone service.

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Topics: SIP Trunking

San Jose VoIP Success At Senior Living Center

Posted by Randy Kremlacek on Feb 29, 2012 5:32:00 PM

VoIP Rolls In At Senior Living Center

I'm chuckling that this would be the imaginary newspaper headline of such a breakthrough story. It does illustrate just how far we are along the acceptance curve of VoIp and the hosted PBX.

This past week, we did a VoIP setup for Pacific Gardens located in the San Jose area.  When I met with the principal, her primary criteria was finding a local hosted pbx provider. 

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Topics: PBX

Digium Visits TeleDynamic Communications

Posted by Randy Kremlacek on Feb 24, 2012 8:56:00 AM

This past week I had the pleasure of meeting with Tristan Barnum, Director of Product Management for Digium Switchvox. Tristan works out of Digium's west coast office in San Diego. She recently took to the road with Switchvox Account Manager Tracy Liu to meet with West Coast Switchvox Select partners. 

Switchvox Founder

Ms. Barnum co-founded Switchvox in 2003 and joined Digium when the company acquired Switchvox.  

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Topics: Digium

PBX Comparison to Virtual PBX: Conclusion

Posted by Randy Kremlacek on Feb 23, 2012 9:10:00 AM

So, What Is Right For You?

A Virtual PBX system or A Small Business PBX?

If you've read the series of three blogs, we've covered lots of territory. You should be commended for your persistence and hard work in researching the best business telephone solutions available. 

After selling and supporting both Virtual PBX and premise PBX solutions for several years at TeleDynamic

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Topics: Virtual PBX

Traditional PBX vs. Virtual: Recovery, Security & Upgrades

Posted by Randy Kremlacek on Feb 22, 2012 9:19:00 AM

In Part II we covered PBX administration, PBX features and Internet bandwidth requirements. Well, we're not done yet but we're getting close. This is hard work, but in the end you'll rest well knowing you've done the proper analysis before choosing your new small business PBX or Virtual PBX.

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Topics: PBX, Virtual PBX

PBX Comparison to Virtual PBX- Part II

Posted by Randy Kremlacek on Feb 21, 2012 12:17:00 PM

 Welcome to Part II of a blog series where I compare Virtual PBX and small business PBX. There are many variables to consider, but in the end, it has been my experience that it's pretty clear in the final analysis which of the business communication solutions works best for your particular environment. Let's get the thinking cap on and proceed.

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Topics: PBX, Virtual PBX

Traditional vs Virtual PBX: Leasing, Ownership and Investment Protection

Posted by Randy Kremlacek on Feb 20, 2012 3:32:00 PM

With the surging popularity of PBX hosted solutions, they are increasingly considered as an alternative to the small business PBX.  This four part blog series will provide an in-depth look into the Virtual vs PBX debate.

Like the dilemma of leasing versus buying a car, the decision between Virtual PBX versus IP PBX can be vexing. In this edition, we'll be taking a look leasing vs. owning, paying now or paying later, investment protection and who actually controls your communication.

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Topics: PBX, Virtual PBX

SIP Trunking for Dummies

Posted by Randy Kremlacek on Feb 3, 2012 4:13:00 PM

The phrase "SIP Trunking" or "SIP Trunks", is increasingly common in the world of telecom. However, if you are reading this, you are probably not in the telecom business but would like to know more.  

What is SIP?

To understand “SIP Trunk”, you first need understand "SIP". 

Over the past few years, the telecommunications industry has standardized on SIP as the protocol of choice for phone calls on the data network.  SIP, which stands for “Session Initiation Protocol”, is the technology used for establishing a voice communication session on a data network (for example over the Internet). A SIP “session” might be a regular VoIP phone call between two participants or a multi-party conference call.

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Topics: SIP Trunking

Digium Telephone Announcement Industry Response

Posted by Randy Kremlacek on Feb 1, 2012 9:25:00 AM

Today, Digium announced the release of IP phones, their first foray into the IP telephone marketplace. Of course, leave it to Digium to break ground. The phones include an app engine with a simple yet powerful JavaScript API that lets programmers create custom apps that run on the phones. They aren’t simply XML pages; Digium phone apps can interface directly with core phone features. This opens the door wide open for developers to create exciting new applications.

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Topics: Digium