Technology has provided the ability for business VoIP providers to locate their hosting facilities centrally and create a national presence.  This is great for those providers' business model because they can centrally control their operations but sometimes it's not so good for their customers.  Here's three reasons why you should use a local business VoIP provider for…

Today, in 2012, we still service a couple hundred NBX PBX's.  While many of our clients have replaced their aging 3Com phone systems, there are many more who still depend upon the old box.  "Should I keep my 3Com NBX phone system?" Assuming it has served your company loyally and reliably, there are as many…

A well-planned SIP implementation by a knowledgeable vendor can make all the difference in the end result. Here are a few areas that will require your attention. Adequate Bandwidth  While the 

A recent article I came across refers to a study done on SIP Trunkingservices that projects a 52% compound annual growth rate between 2011 and 2015. That's a huge number that begs the question, “What's motivating

Today in our SIP Trunking for Dummies series, we tackle the question of the type of circuits that are suitable for a SIP Trunking.  Although speed is certainly a consideration and will be given full attention here, there are many other elements that go into determining the suitability of a given 

VoIP allows telephones to work on an IP network to maximize efficiency and save money. Unified Communications is the concept of tying voice, data and video together in ways that provide real benefits to today’s businesses. By way of definition, UC leverages messaging, presence, VoIP, mobility and data integration. Let’s take a deeper look. Unified Messaging  …

What the heck is a “softphone”? A VoIP softphone (or soft phone) is a piece of software that is installed on your computer so that you can make and receive telephone calls on your workstation, computer, laptop or tablet device. A USB or wireless headset is typically used in place of the physical handset. Softphones…

Previously, phone systems and data systems were separate islands that shared no common language.   There was no way to combine them to create a unified system. Today, with the power of VoIP, the phone system and wireless devices are being absorbed into the data network.  Information can be shared and communications maintained regardless of location…

The 3Com NBX telephone system was introduced in 1999 and was the first serious IP PBX on the marketplace. TeleDynamic was a leading Bay Area provider of the system for many years. While 3Com was purchased by HP and the NBX declared obsolete, there are still a decent number of the systems performing admirably after…

Today, I received a copy of a Shoretel slam piece from a customer who is considering a Digium Switchvox PBX from TeleDynamic and a Shoretel PBX from a competing vendor. It incensed me to read a document that clearly meant to mislead a potential customer considering a Switch