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Bay Area Business Phone Systems Blog

Extend the Life of Your Old PBX With a Digium Gateway

Posted by Randy Kremlacek on Jun 18, 2012 7:10:00 AM

Stuck in a PBX Rut?

Is your company stuck in a PBX rut? Does your boss have a "if it ain't broke, don't fix it" mentality when it comes to your business phone system?

Do you know in your heart that a more up-to-date VoIP-based system will save your company money, but just haven't taken the leap? 

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Topics: PBX, Digium

A Short History of Open Source Telephony

Posted by Randy Kremlacek on Jun 13, 2012 7:25:00 AM

In the Beginning, There Was a Monopoly

In the beginning, there was a monopoly - AT&T. 

In those days, businesses couldn't buy their business telephone systems They had to rent them from AT&T!

With their monopoly status, AT&T had little incentive to innovate. Remember the flashing red light to indicate incoming calls and the buttons at the bottom for different lines? 

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Topics: Administration

Is Shoretel the Next Nortel?

Posted by Randy Kremlacek on Jun 8, 2012 4:55:00 PM

Nobody Knows, The Telecom Trouble I've Seen....

I’ve been in the telecommunications business since 1987. During that time I’ve seen many PBX manufacturers rise and fall. Miraculously, I can think of only one manufacturer who has survived - Mitel. But even Mitel can't honestly lay claim to that distinction as they’ve been through bankruptcy and have been bought and sold several times. So, no PBX manufacturer has shown long term financial success.

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Topics: PBX, Administration

Learn Why You Can Save Big Bucks with Digium Switchvox Over ShoreTel

Posted by Randy Kremlacek on Jun 5, 2012 4:06:00 PM

A Tale of Two Different VOIP PBX Systems

Digium and Shoretel are two leading makers of small business business VOIP PBX communications systems and they both share a substantial following of customers.

But the two take a radically different approach to providing value and cost savings to their customers. 

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Topics: Premise PBX Competitors, Digium

The 5 Best Digium Switchvox Features for Your Small Business

Posted by Randy Kremlacek on May 31, 2012 5:22:00 PM

The Digium Switchvox is one of the most feature packed and affordable VOIP PBX product on the market today.

Its list of features are too numerous for this blog post but we thought we'd list some of the most important Digium Switchvox features for small business. 

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Topics: Digium

How Much Does Business VoIP Cost Per Month?

Posted by Randy Kremlacek on May 29, 2012 4:34:00 PM

In one of our last blog posts, we covered Business VoIP installation costs. Today, we’ll describe the various elements that go into monthly costs of VoIP phone service. Each individual VoIP Premise PBX provider has their own pricing model so “your mileage may vary”, but here are the common components that make up most monthly VoiP service bills.

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Topics: Administration

10 Reasons Why Your Virtual PBX Service Sucks

Posted by Randy Kremlacek on May 24, 2012 2:52:00 PM

Virtual PBX Systems Are All the Rage

These days, Virtual PBX telephone service is all the rage. Over half of TeleDynamic customers are choosing Virtual PBX VoIP service when they replace their old Nortel and 3Com NBX equipment. They're clearly the future for many small and medium sized businesses. 

But, you may have heard people complaining about the call quality of these newer VoIP-based systems.

What's important to understand is that these issues are not the fault of the VoIP technology itself. VoIP and Virtual PBX are proven technologies.  

Instead, look at the installation and configuration of your Virtual PBX system when troubleshooting.  

Here are the 10 most common causes of call quality issues with Virtual PBX systems (and what to do about them).

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Topics: Virtual PBX

How Much Does a Virtual PBX Installation Actually Cost?

Posted by Randy Kremlacek on May 22, 2012 6:15:00 PM

The State of Business Virtual PBX Pricing

It's true. You see a lot of crazy pricing claims from Business VoIP providers. At their best, they're difficult to understand and at their worst, they're just plain inaccurate. 

No Free Lunch - Even With VoIP

Make no mistake, VoIP phone service is clearly a long term money saver for your business, but switching over from a traditional system does involve a cost. There's no free lunch. 

This article will attempt to cut through the marketing doublespeak and give you real pricing information you can use to make reliable business decisions about your business VoiP installation. 

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Topics: Administration

Should I Use a Local Business VoIP Provider for My Phone System?

Posted by Randy Kremlacek on May 15, 2012 2:41:00 PM

Technology has provided the ability for business VoIP providers to locate their hosting facilities centrally and create a national presence. 

This is great for those providers' business model because they can centrally control their operations but sometimes it's not so good for their customers. 

Here's three reasons why you should use a local business VoIP provider for your phone system:

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Topics: business VoIP

How Many SIP Trunks Do I Need?

Posted by Randy Kremlacek on May 11, 2012 4:52:00 PM

Mo' Calls, Mo' SIP Trunks

In our last discussion about SIP Trunk set-up and monthly charges, we covered all of the factors that go into the monthly price of SIP trunking and how that compares to traditional phone lines.

Today we’ll look at how to calculate the number of SIP trunks that your VoIP Solutions Provider will need to install. 

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Topics: SIP Trunking