Bay Area Business Phone Systems Blog

How to Turn a Virtual PBX Into a Virtual Office: Features & Hosts

Posted by Randy Kremlacek on Jul 20, 2012 1:49:00 PM

How Virtual PBX Virtual Offices Can Change The Way You Do Business

In previous posts, I have written about how Virtual PBX services have finally come of age. When it first arrived on the scene, there were many negative reports related to providers going out of business, inadequate bandwidth, router failure and terrible, horrible connections. Though the benefits were compelling, the risks were great.

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Topics: Virtual PBX

[VIDEO] Digium Switchvox TCO vs. Other IP PBX Systems

Posted by Randy Kremlacek on Jul 18, 2012 9:13:00 AM

Digium Switchvox Brings the Cost Savings

One of the key considerations of any business communiations system is determining not just upfront costs but your total cost of ownership (TCO) over the life of the system. 

With its open source architecture and license-free pricing, Digium brings not only advanced, stable,mature technology but a long term value that's hard to beat. 

Check out this video that goes through a quick overview of the TCO benefits of Digium Switchvox vs. other IP PBX systems. 

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Topics: PBX, Digium

Is Virtual PBX Right for My Business: 5 Key Benefits Explained

Posted by Randy Kremlacek on Jul 14, 2012 10:59:00 AM

What is Virtual PBX?

Having a Virtual PBX system means that the guts of your business telecomunications systems are hosted remotely. It's your phone system in the cloud. 

With a Virtual PBX, the phone system lives in your data center, not in your office. That means that you don’t have to take care of it, upgrade it, and keep it running. You just pay for the phones, the router, and the robust features you want on a per user basis. Let's take a look at some of the benefits of virtual PBX and see if it's right for your business.

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Topics: Virtual PBX

Shoretel Picks on the Little Guy

Posted by Randy Kremlacek on Jul 10, 2012 6:20:00 AM

Awakening the Giant

On June 8th, 2012 I posted an article, "Is ShoreTel the Next Nortel?" It was met with very positive comments from the public supporting Teledynamic's negative opinion of Shoretel's technology and future business prospects.

We posted a short follow up article, “Is Shoretel the Next Nortel – Part II” where I shared some of the comments I received and offered a few more opinions about the matter.

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Topics: Virtual PBX Competitors

5 Benefits of Unified Communications You Can Get Right Now

Posted by Randy Kremlacek on Jul 5, 2012 2:29:00 PM

What is Unified Communications?

According to Wikipedia, Unified Communications is defined as: 

"Unified Communications (UC) is the integration of real-time communication services such as instant messaging, voice, video, data sharing and call control with non-real-time communication services such as voicemail, e-mail, mobile messaging and fax. It's a set of products and capabilities that provides a consistent unified user interface and user experience across multiple devices and media types"

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Topics: Administration

5 Questions to Ask Your Next Business Communications Vendor

Posted by Randy Kremlacek on Jul 3, 2012 10:59:00 AM

You've got lot of choices these days with business voice communications vendors.

And you'll get a lot of data companies who'll say they can install your business phone system. But often they don't have the expertise, experience or relationships needed to handle this mission critical application called voice communications.  

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Topics: Administration

Nortel Support Ending: If it Ain't Broke Now, It Will Fail Soon

Posted by Randy Kremlacek on Jun 29, 2012 3:00:00 PM

Nortel Systems Were Great, But...

One of the old pillars of the business communications industry was Nortel. At its peak, Nortel had over 1 million installations and was considered one of the best quality business telephony systems of its day. 

But after Nortel went out of business in 2009, many of their customers were left with a kind of "now what" kind of feeling. Sure there are many quality Nortel support companies out there that will keep your old system going but they won't be able to stop the inevitable decline of your old reliable system. 

Bottom line: End of life has come for your old Nortel system. Are you prepared?

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Topics: PBX, Nortel, Support

Is Shoretel the Next Nortel? - Part Deux

Posted by Randy Kremlacek on Jun 27, 2012 2:58:00 PM

A Great Dialogue

Two weeks ago, I wrote an article about the competitive nature of PBX manufacturing and how the industry has always experienced a steady turnover of market leaders over time. 

It apparently hit a nerve. 

The article's main point was that while every dog has its day, those days are often numbered by rapid technology changes and the brutal nature of the competitive marketplace. 

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Topics: Customer Reviews, Virtual PBX Competitors

Reduce Operating Costs with Unified Communications

Posted by Randy Kremlacek on Jun 22, 2012 3:41:00 PM

Reducing Operation Costs and Increasing Productivity Are Big Wins for UC Customers

Not surprisingly, many companies have cost saving expectations when considering a new business phone system.

In this informative webinar excerpt, Digium talks about recent Gartner and Aberdeen surveys of companies and how they've really improved productivity and saved big money with a unified telecommunications system.  

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Topics: Administration

Don't Miss The Next Digium Unified Communications Webinar - This Wednesday June 20th

Posted by Randy Kremlacek on Jun 18, 2012 7:29:00 PM

5 Tips for Choosing an Affordable Unified Communications Solution  

Choosing the Right Communications Solution

There are so many options and things to remember when figuring out which unified communications solution to go with.

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Topics: Digium