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Bay Area Business Phone Systems Blog

Is Open Source PBX the Right Choice for Your Business?

Posted by Randy Kremlacek on Feb 25, 2013 5:16:00 AM

For any business, an effective way for employees to communicate and to send and receive calls is very important. The best option available for businesses of most sizes is a digital PBX. A PBX, or private branch exchange, is the switchboard system a company uses to route calls. A digital PBX is a PBX that handles VoIP calls rather than traditional analog calls.

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Topics: PBX

Teledynamic Wins Digium's Pinnacle Partner Award

Posted by Randy Kremlacek on Feb 22, 2013 4:01:00 PM

 

Each year Digium Inc. selects its annual Pinnacle Partner award winners from a number of quality telecommunications providers. The Partner awards go to superb companies around the world who best exemplify a commitment to customer service and success in overall sales. 

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Topics: Digium

3 Ways SMBs Can Benefit from Cloud-Based Phone Systems

Posted by Randy Kremlacek on Feb 12, 2013 12:42:00 PM

Are Voice Systems Still Relevant? Of Course!

Small and medium-sized business owners are always looking for ways to save or improve the efficiency of their company operations.

Having the right phone system can make a world of difference.

Sure, many customers and companies have a made a transition to communications online through social media and email, but phone communications haven’t gone out the window.

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Topics: Virtual PBX

Digium Switchvox Wins Coveted Frost & Sullivan Award

Posted by Randy Kremlacek on Feb 5, 2013 4:25:00 PM

Digium Switchvox Wins 2012 Global Growth Leadership Award from Frost & Sullivan

As the leading Digium Switchvox dealer in the San Francisco Bay Area, I was pleased as punch to see Switchvox win this award. 

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Topics: Administration

Know Your E911 Before Emergencies Happen

Posted by Randy Kremlacek on Feb 1, 2013 3:15:00 PM

No one wants to make a 911 call, but if an emergency does occur, users can feel safe with VoIP E911.  

E911 stands for “Enhanced 911”, which is a service for making 911 calls over an Internet connection instead of over a standard wireline or cellular tower routing system.  

When a 911 call is made from a traditional wire landline, 911 operators are able to trace the call to the physical location from which the call originates. i.e. your home or office.  

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Topics: Administration

8x8, Inc. - Virtual PBX Customer Reviews From Around the Web

Posted by Randy Kremlacek on Jan 29, 2013 2:19:00 PM

At TeleDynamic, we get a lot of questions about different Virtual PBX companies. Many people want to know what real users and reviewers are actually saying about these services - not just the standard corporate marketing gobbledygook.

Last week, we gleaned reviews on Volcalocity.

Today, we take a look at one of the bigger players in the Virtual PBX industry - 8X8 Inc.

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Topics: Customer Reviews, Virtual PBX Competitors

Vocalocity: Virtual PBX Reviews From Around the Web

Posted by Randy Kremlacek on Jan 25, 2013 3:59:00 PM

At TeleDynamic, we get a lot of questions about different Virtual PBX companies. Many people want to know what real users and reviewers are actually saying about these products - not just the standard corporate marketing gobbledygook.

Today we start our Virtual PBX Reviews series with Vocalocity.

About Vocalocity

Vocalocity offers unified and cloud communication systems for small to medium-sized businesses. They have roughly 17,000 customers. They're a national Virtual PBX provider with customers in all 50 states. 

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Topics: Customer Reviews, Virtual PBX Competitors

Review: Cisco UC320W for Small Business

Posted by Randy Kremlacek on Jan 9, 2013 10:22:00 AM

 

 

Cisco UC320W Description

The UC320W Communications System is Cisco's smallest model of their entry-level UC PBX product line for small business. In addition to voice, the UC320W also includes built-in data and wireless support, plus features such as voicemail and automated attendant.

 

 

What is the Underlying Technology of the Cisco UC320W?

The UC320W is based upon a small Cisco appliance that runs on Linux. The Cisco telephones operate using their proprietary SCCP (skinny) protocol. The system supports SIP Trunking.

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Topics: PBX, Administration

Review: Avaya IP Office 500 Phone System

Posted by Randy Kremlacek on Jan 7, 2013 8:04:00 AM

 

What is the Avaya IP Office 500?

The IP Office is Avaya’s primary product line for small to medium-sized businesses. It is a hybrid PBX that is legacy digital technology at the core, but adds on VoIP and SIP support. The Server Edition is Avaya’s newest addition to the product line, and is delivered on an HP server.  

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Topics: PBX

Digium Switchvox - Reviews & Comments from Real People Around The Web

Posted by Randy Kremlacek on Dec 18, 2012 10:06:00 AM

At TeleDynamic, we get a lot of questions about different small business PBX servers and the companies that make and support them.

Many people want to know what real users and reviewers are actually saying about these products - not just the standard corporate marketing gobbledygook

So far, we reviewed Avaya IP Office 500ShoreTel 13, the Cisco UC320W and the Cisco 500 Series, and the Mitel 5000

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Topics: Digium