Communications Competitors

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Teledynamic’s New Product Line

During the next couple of years, the changes in PBX technology and the providers are going to be revolutionary. After 10 years of predicting the end of the traditional TDM telephone system, the day is finally upon us. Of course, IP-based PBXes have been taking over new system sales for the past few years. However, it was a world in which both technologies and their respective manufacturers have co-existed. On one side the traditional TDM PBX stalwarts, Avaya, Nortel, Mitel and...

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The “Web-Enabled” PBX?

I think I may have seen the future of the PBX recently….and it looks to radically shake up the status quo. I’ve always found it amusing that the first IP PBX manufacturers boasted about putting voice on an IP network. That seemed to be a big “feature” at the time. However, in and of itself, it really didn’t deliver much value to the buyer. In fact, it brought an unknown onto the...

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The Fall of Nortel - How It Affects Their Customers

As most of the world knows, Nortel filed by bankruptcy protection on January 13th. In the majority of corporate bankruptcies, the company files under chapter 11 which allows them to discharge most of their liabilities and emerge as an existing entity. Nortel does not look to be going down this path but rather looks to be liquidating its assets, putting up different parts of the company for sale. They’ve already sold their layer 4-7 data business to Radware. Now...

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Service In The Time Of Recession

Yesterday a business associate and I were lamenting the state of customer service in our industry.  The discussion got around to AT&T and their perpetual poor service, now compounded by their recent layoffs.    We agreed that many of our customers don’t mind getting poor service from “the phone company”.   However, they have a much higher expectation when it comes to Teledynamic and other telecom providers. Instead of whining...

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