Posted by Randy Kremlacek on Nov 15, 2012 5:10:00 AM
At TeleDynamic, we get a lot of questions about San Francisco PBX servers and the companies that make and support them. Many people want to know what real users and reviewers are actually saying about these products - not just the standard corporate marketing gobbledygook.
To help you out, we've combed through the web to uncover reviews, forum comments, and other (hopefully) objective content to help in your research for the best IP PBX server for SMBs. Today, we focus on the Avaya IP Office 500.
Avaya IP Office 500 Reviews
From IP | PBX | Key | VoIP Telephone Systems
Avaya's IP Office 500 software has a unique migration tool - the “Data Migration Manager”, which enables the migration of both handsets and voicemail to an Avaya IP Office System. This tool migrates essential programming from an existing Nortel BCM or Norstar Meridian system to the Avaya IP Office, and includes the ability to transfer all Auto-Attendant customer announcements and messages. Read More...
From The Telecom Blog
This upgrade brings the IP Office product into a new market space and opens a tremendous amount of opportunity for Avaya. Avaya has always had an Enterprise product, Communications Manager / Aura, but, the new Avaya IP Office Server Edition clearly crosses into the market space of the CM product line. The IP Office is managed using a very friendly interface and is priced for the SMB market … this now makes Avaya very competitive in what would have priced Avaya out of market both in terms of complexity with CM, and certainly price with respect to CM. Read More...
From Infiniti Telecommunications
The Avaya IP 500’s biggest drawback has always been its price, compared to other phone systems on the market. But with the rise of the Aussie dollar, its failing has become its biggest strength!
The other niggle many customers have had in the past with Avaya was (believe it or not) the design of the handsets. Aesthetically they didn’t prove that popular, and when people have little else to complain about, aesthetics naturally take on more prominence. The good news is that Avaya has heard the feedback and acted on it, redesigning the handsets in a far more contemporary style that looks great and is easier than ever to use. Read More...
One of the problems of having greater use or functionality from a product is that you come to rely on that product more heavily....it does present some problems when it comes to important business infrastructure such as office telephone systems. The AVAYA IP Office system was designed to be an end-all solution for small and medium enterprises...if that system were to fail, however, then the level of dependence on it will also prove to be a company's liability. Read More...
The key element here is ease of use, whether it is getting the system up and running, using it or maintaining it thereafter. You can use it alongside the existing phone option you might have and the supports up to 40 phone users at one go. Using its Microsoft Network Management system, you can monitor devices, the state of the network and update firmware for phones. The system also works as a central point for all WAV files. Read More...
With each version of Avaya IP Office, we've seen UC delivered to SMEs with rising levels of simplicity and cost-savings, combined with increasingly sophisticated features, said Rob Arnold, program manager of unified communications and collaboration at Frost and Sullivan. Read More...
How Much Does the Avaya IP Office 500 Cost?
A new Avaya IP that supports 4 lines in (w/caller ID), 6 digital stations, 2 digital stations, and 10 VCM channels, 5 phones, and more costs around $1,500. A new Avaya IP phone system with 4 incoming lines x 16 extensions, 500 voicemail boxes with 15 hours of storage time, embedded voicemail, and 8 phones costs roughly $3,000. Read More...
Avaya IP Office 500 Forum Comments
From Anonymous on zdnet.com:
I own a small Avaya shop in Baltimore, Maryland (www.myteltek.com) and we have installed over 100 Avaya IP Office Systems for our clients. … While the system does have some minor flaws please know that it is not an "out of the box" solution and requires professional installation from a company that is not only extremely knowledgeable of the product but also of computer networking. Additionally, this system requires the end-user to dedicate some time preplanning and working with the installation technician....” Read More...
From Vineet on tomshardware.com
Before I answer you query. I would like to make it clear that I work neither for Avaya or Cisco and hence, do not have any personal biases. Second, Avaya IP office is really not solution I would [reccommend] to someone because it does not have any DR/BCP features and secondly this single box solution seems to be way too cumbersome to manage. However, this solution is still better to deploy then Cisco Communication Manager Express.” Read More...
From Kannan on support.avaya.com
Our problem is that the phone does not stay connected; the reseller we bought the IP office and phones from, who also installed / implemented the system and VPN, is pointing to 60ms ping as the issue. I don't agree with this ... latency would come into the picture when I make calls, but my phone does not stay connected - same issues as you describe.” Read More...
From Ricki on support.avaya.com
We are experiencing some issues with the interaction of the IP Office and the Avaya routing products (Secure Router 1002, 1004, 2330) We have IPSEC VPN tunnels established between the routers. When we call between two offices using H323 (VoIP), the calls connect and we are able to talk but the call will randomly terminate and show Unobtainable on the phones. Also, if another VoIP call comes into the same branch office the first call connected to, as soon as the second call is terminated, the first call will drop as well.” Read More...
We purchased an IP office Basic system in June of 2012 and finally resolved reboot issues in October. Answer for us was to replace the chassis (shelf) and most importantly was the bad SD card. We fought all the same issues you encountered and thought it was power related. We believe there may be bad SD cards out there because the config looked good right up to 3rd level of AVAYA support.” Read More...
Have you found more interesting information in your research?
Let us know in the comments!
About the Author
President | Head Chef
Randy Kremlacek is president and Head Chef of TeleDynamic Communications and is a Digium Select Partner and 2013 Pinnacle Award winner. TeleDynamic Communications provides turnkey premises-based PBX and hosted PBX, SIP Trunking and Unified Communications. Randy Kremlacek prides himself on knowing the telecommunications industry as well as he knows his way around his own kitchen. READ MORE