Posted by Randy Kremlacek on Jul 24, 2012 3:21:00 PM
Making the Change Over to Business VoIP is a No Brainer
There are a three main reasons why you should move your business to a business VoIP system.
A business can save from 10% to over 50% on their monthly phone bill by moving to VOIP.
2. Improved Productivity
Remote and mobile phone integration, unified messaging (voice mail in email), and superior call handling are just a few of the many improvements.
3. Lowered Administrative Costs
You can eliminate expensive vendor calls and dramatically reduce the amount of IT time required to administer your business communications.
So What's the Hold Up?
These benefits are well understood. What's less understood is, despite the obvious benefits, companies continue to postpone the inevitable and not make the leap to Business VoIP.
In our experience as a Bay Area Business VoIP dealer, there are four primary reasons:
1. Too Busy
In the Great Recession, many companies thinned their ranks. Now that the economy is recovering, business is improving. But many businesses are reluctant to hire and that leaves existing employees over-burdened.
Voice is one of those applications that's easy to overlook. It's always 'just worked'. And that's great until one of your old Nortel PBX's suddenly reaches its end-of-life and you're stuck in an office with no way to make or receive calls! Whoops...
The solution is to work with a vendor who will do a turnkey implementation and take on the bulk of the work. Today, PBX resellers are very flexible in how they approach implementations. There are some situations where we’ll provide only limited installation services, and others in which we’ll take the reins and complete the job with very little time or energy required by the customer. Remember, you’ll never recoup those lost savings.
2. Too Much Disruption
Businesses thrive on continuity. On top of that, people are resistant to change. So iImplementing any new technology will certainly have an impact.
And no doublt, an introduction to a new technology may, in fact, have a negative impact upon productivity. However, that short term pain can be tempered by the fact that the long term gain in efficiency and savings far outweighs that initial challenge.
The solution is to work with a vendor who inherently understands that disruption to the business is not only undesirable, but unacceptable.
The implementation of VoIP today is much easier than was installing your last PBX. There are no mountains of equipment to install, nor huge infrastructure changes required. A well-designed project plan coupled with constant communication between all parties translates into a smooth transition.
It’s also vital to provide the end user with extra support to ease their way through the changes.
3. Don't Trust the Vendor or the Technology
We live in a world filled with change. And the rate of that change is ever increasing.
In this type of environment, those that "adopt and adapt" to technological changes win. Those that don't, risk obsolescence.
The telecommunications world is no different. Right now the industry is undergoing massive change from the old traditional PBX to VoiP. We're crossing a deep chasm to a new world of IP telephony. It’s more efficient, less expensive and provides wonderful new ways of doing business.
Paradoxically, it’s that major shift that has business decision makers nervous. It almost sounds too good to be true. To make matters more confusing, every telecom salesperson proclaims their version as “the best”.
It’s enough to make a robot scream!
The solution is twofold:
First, you need to accept that the old phone network is a dinosaur. The phone company, as we know it today will disappear over the next few years. VoIP has been around since the mid 90’s and is now a mature technology. Just let it go. It'll be OK, I promise.
Second, you should find a trusted business VoiP provider with a depth of experience and breadth of product offerings.
Ideally, you should be looking for a one-stop shop that can handle all aspects of the solution:
- Data circuit
I saved this one for last, as it’s a sensitive topic. The fact is that I’ve seen many a company not deploy a business VoiP solution due to sheer laziness. Business owners and management are typically workaholics and never let anything get in the way of improving their business. That same work ethic doesn’t always extend to all employees.
I’ve had people tell me that that they love the idea of VoIP, want to do it but don’t want the extra work that it might entail. I’ve also experienced deliberate actions by employees to decrease the likelihood that the company would implement new technologies.
I won’t touch that one. The ball’s in your court.
If you're in the San Francisco Bay Area and don't want to be lazy about your next business VoIP telecom system, contact Teledynamic Communications. We Get It. Call (800) 729 - 2310
About the Author
President | Head Chef
Randy Kremlacek is president and Head Chef of TeleDynamic Communications and is a Digium Select Partner and 2013 Pinnacle Award winner. TeleDynamic Communications provides turnkey premises-based PBX and hosted PBX, SIP Trunking and Unified Communications. Randy Kremlacek prides himself on knowing the telecommunications industry as well as he knows his way around his own kitchen. READ MORE