Posted by Randy Kremlacek on May 31, 2012 5:22:00 PM
The Digium Switchvox is one of the most feature packed and affordable VOIP PBX product on the market today.
Its list of features are too numerous for this blog post but we thought we'd list some of the most important Digium Switchvox features for small business.
Personal Call Rules
With Switchvox, each extension owner can decide how to take his or her calls. Based on the time of day, calls can ring several phones, try different phones, forward on to another phone, or just go straight to voicemail.
You can forward your calls immediately or after a few rings, and forward them differently based on a Time Frame. It's your decision, and it's easy to set up.
Several Phones, Just One You
The Converged Phones feature lets you set all your phones to work with your main Switchvox extension. It keeps things simple no matter where you are.
The InCall Menu lets you quickly transfer or record your call. You don't need a smartphone or a fancy desk phone—the InCall Menu works from any keypad. Protect calls from being answered by unauthorized individuals (like kids, and very smart dogs!) when an employee's call is ringing a home phone, mobile phone, or even a Switchvox extension in a common area.
With Switchvox queues, you can create the best experience for your customers. You can upload music or record announcements, and you can let your callers know when they can expect to talk to someone.
If you have remote employees, Switchvox can route calls to them, including calls from a queue. Callers would never know if they were talking with an employee in your main office or a remote worker on the other side of the world.
Switchvox has incredibly advanced call logging and reporting capabilities for small business. That can make all the difference when you're trying to understand if your business strategies are working or not. View graphs and reports of statistical data about the calls in your Switchvox.
Find out useful information such as when the highest volume of calls come in, or if callers are abandoning calls. Regularly scheduled reports can be emailed as HTML, XML, or a chart.
Meet Me Conference Center
With a Meet Me Conference Center, each of your phone extensions can have its own conference room. The extension-owner can even control the conference experience with announcement options, and who can talk in the conference.
About the Author
President | Head Chef
Randy Kremlacek is president and Head Chef of TeleDynamic Communications and is a Digium Select Partner and 2013 Pinnacle Award winner. TeleDynamic Communications provides turnkey premises-based PBX and hosted PBX, SIP Trunking and Unified Communications. Randy Kremlacek prides himself on knowing the telecommunications industry as well as he knows his way around his own kitchen. READ MORE