On the 11th Day of Christmas, VoIP Gave to Me... PBX VoIP Integration

Posted by Randy Kremlacek on Dec 22, 2011 8:00:00 AM

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Eleven Pipers Piping!

I barely cleaned up after those acrobatic leaping lords and here come those unruly Scotts and their irksome bags of wind. Which reminds me:

VoIP Salesforce Integration

Q. Why are bagpipers fingers like lightning?
A. They rarely strike the same spot twice.

Q. Why do bagpipers walk when they play?
A. To get away from the noise.

Q. How do you get two bagpipes to play a perfect unison?
A. Shoot one.

Q. What did the bagpiper get on his IQ test?
A. Drool.

VoIP, if only my Salesforce integration could be in perfect harmony with my business telephone system.

Salesforce &  SugarCRM PBX VoIP Integration

VoIP provides easy and affordable integration between an organization's PBX and its cloud-based CRM system. Agents can manage sales leads through PBX-based panels designed to work directly with their customer relationship management (CRM) program. Detailed information from SugarCRM and Salesforce.com automatically pops-up on incoming calls and users are presented with a notes field.

Utilizing SIP Phones, employees can access Salesforce and the company PBX from any location where they have an Internet connection. So, not only are the PBX and CRM compatible, they are portable. More than ever, work is an activity, not a place, thanks in large part to VoIP. 


 Technology Grand Slam for Businesses TeleDynamic


About the Author

Randy Kremlacek

President | Head Chef

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Randy Kremlacek is president and Head Chef of TeleDynamic Communications and is a Digium Select Partner and 2013 Pinnacle Award winner. TeleDynamic Communications provides turnkey premises-based PBX and hosted PBX, SIP Trunking and Unified Communications. Randy Kremlacek prides himself on knowing the telecommunications industry as well as he knows his way around his own kitchen. READ MORE



Randy Kremlacek 

Topics: Administration