Bay Area Business Telecom Blog

End of Life for 3Com NBX

Posted by Randy Kremlacek

Oct 28, 2014 11:41:00 AM

Owning and operating a business is full of important decisions. Unfortunately, sometimes the overload of decisions can tempt us to stick our heads in the sand.  "If it ain’t broke, don’t fix it” applies to owners of 3Com NBX phone systems. Many businesses are still using an outdated 3Com NBX as their business phone system. The NBX has proven to be a reliable and well-engineered product, especially considering its ground-breaking nature.  However, this technology and the company who sold it, are now part of high tech history.

HP purchased 3Com in November 2009 and stopped offering support for the NBX in July 2012. Those still using the system rely solely on the expertise of their local NBX reseller to provide spare parts and continued support. So, organizations who continue to utilize an NBX are in a very nebulous situation. 

 

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Topics: PBX, Telephone system, Premise PBX Competitors, Virtual PBX Competitors

Shoretel - The Final Act After 16 Years of Losing Money

Posted by Randy Kremlacek

Oct 23, 2014 9:11:00 AM

On Monday, October 20th, 2014 Mitel made public an offer to buy Shoretel at $8.10 per share, a 24% premium over Shoretel’s stock price.  This followed several attempts to engage with the Shoretel Board of Directors earlier to discuss a buyout, but was met with a firm refusal from Shoretel.  Mitel’s offer has a deadline of November 20th, 2014.

Shoretel’s response to date has been, “Shoretel today confirmed that it has received an unsolicited proposal from Mitel to acquire all of the outstanding shares of the Company for $8.10 per share in cash.”  This has been the sum total of Shoretel’s public communications about the offer.

 Why Does Mitel want to buy Shoretel?

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Hero or Playing Catch Up? Comments on AT&T and Verizon's Investments

Posted by Randy Kremlacek

Sep 26, 2014 10:30:00 AM

I recently read an article talking about how AT&T and Verizon had topped U.S. companies in annual investments on equipment. This article praised these companies for their investment and the stimulus they have provided the economy. The cited report even went so far as to call them “heroes”.

Read the original article here.

As I was reading the report and article, I had a few comments that I thought I would share with you.

Reasons for Massive Investments 

It is true that AT&T and Verizon have made huge investments in their Internet and wireless infrastructure over the past couple of years and will continue to do so.   

There are three reasons for these massive investments: 

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Topics: voip, Telecommunication

Who is the Best SIP Trunk Provider?

Posted by Randy Kremlacek

Sep 11, 2014 3:00:00 PM

This is the final installation of 12 blogs on the subject of SIP trunks. Subscribe in the box to the right to receive an email notification for each one in the series.

Click here to read the previous blog in this series.

 Like most things in life, what appears to be simple on the surface is, in fact, complicated underneath. Yes, there is a lot of technology involved in SIP trunking. But that's no different than any other current technology. Your provider's job is to create a smooth transition. 

Why Choosing the Right SIP Trunk Supplier is so important 

Only the exceedingly brave or very knowledgeable customer should tackle a SIP trunk conversion without professional assistance. A quality SIP trunk provider can make the conversion process seem simple and deliver a quality implementation with little or no negative impact upon your business. 

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Topics: SIP Trunking, Internet Circuits

SIP Trunking Implementation Process

Posted by Randy Kremlacek

Sep 9, 2014 3:00:00 PM

This is our 11th of 12 blogs on the subject of SIP trunks. Subscribe in the box to the right to receive an email notification for each one in the series.

Click here to read the previous blog in this series.

Local Number Porting (LNP)

Most customers wish to retain some or all of their telephone numbers as they move to SIP trunking. This process is called "porting". Your new provider contacts the old provider and they work with a neutral third party (NPAC) to coordinate the change. 

Telephone Numbers

You must submit all of the telephone numbers you wish to port to your new carrier. You will only want to port numbers that are published. Unused DID's or numbers that are part of a hunt group do not need to be ported. Remember, you are paying for every number you port.

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Topics: SIP Trunking

SIP Trunking Setup Costs

Posted by Randy Kremlacek

Sep 5, 2014 2:00:00 PM

This is our 10th of 12 blogs on the subject of SIP trunks. Subscribe in the box to the right to receive an email notification for each one in the series.

Click here to read the previous blog in this series.

Set Up Fees

This can vary by SIP Trunking provider. Some providers charge a setup fee while others recover their setup costs over time by charging higher monthly fees. If the provider charges a set-up fee, expect fees in the range of $50 to $250

411 Directory Listing

When you set up your phone numbers, you're required by law to notify all the phone directory services of the change. This is so that your white and yellow page information is accurate. Your provider should charge between $10 and $50. 

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Topics: SIP Trunking

SIP Trunks: Leaving the Phone Company: What about my other analog devices?

Posted by Randy Kremlacek

Sep 3, 2014 1:30:00 PM

This is our 9th of 12 blogs on the subject of SIP trunks. Subscribe in the box to the right to receive an email notification for each one in the series.

Click here to read the previous blog in this series.

Leaving the Phone Company: What about my Other Analog Devices? 

SIP trunking cannot be used to replace analog lines that are being used for your fax machine, alarm company connection and credit card machine. Fortunately, the Internet provides alternative solutions for these devices also

Fax:

You have two options here:

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Topics: SIP Trunking

A Review: What Do People Really Know About VoIP?

Posted by Randy Kremlacek

Sep 2, 2014 3:00:00 PM

 A Review: What Do People Really Know about VoIP?

For more than 20 years, I’ve watched the evolution of Voice over Internet Protocol (VoIP). I remember when it came to market and was first used commercially by a company called VocalTec – the makers of Magic Jack. At the beginning, the service was a bit unstable, and those who tried it early on may have left the idea behind … but the ability to connect lines of communication using the internet was as good an idea as the invention of the telephone itself.

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Topics: voip, SIP Trunking

SIP Trunking on Legacy Phone Systems

Posted by Randy Kremlacek

Aug 28, 2014 3:30:00 PM

This is our 8th of 12 blogs on the subject of SIP trunks. Subscribe in the box to the right to receive an email notification for each one in the series.

Click here to read the previous blog in this series.

SIP Trunking on Legacy Phone Systems

If you interested in the cost saving benefits of SIP Trunking but aren't ready to give up your old PBX just yet, you're in luck. Here's how you can do it.

SIP Trunking on Legacy PBX

To utilize SIP trunking on a PBX connected to analog lines or a PRI, a gateway is needed to convert the SIP signal coming in from the Internet back into the old school PRI or analog connection. From the diagram, you can see a voice gateway placed in-between your Internet service provider and your PBX. What's nice about the gateway is that when you're not using the phones, it manages your available bandwidth to increase the speed for your regular data applications when employees aren't using the phones.

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Topics: SIP Trunking

SIP Trunking: Codecs & Call Quality

Posted by Randy Kremlacek

Aug 26, 2014 10:23:00 AM

This is our 7th of 12 blogs on the subject of SIP trunks. Subscribe in the box to the right to receive an email notification for each one in the series.

Click here to read the previous blog in this series.

SIP Trunking:  How to Measure Call Quality

So, now that we have a good Internet circuit (or two), it’s time to talk about the components that make up VoiP call quality.

“So clear, you can hear a pin drop!”

Are you old enough to remember the very successful tag line for Sprint Communications' long distance service back in the ancient 1990’s?

“Can you hear me now?”

Or…. Did you grow up remembering the equally (if not more) successful, phrase that Verizon Wireless made part of our cultural reality in the new millennium?

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Topics: SIP Trunking

Blog by Teledynamic Communications on VOIP, Hosted PBX, premise PBX, open source telephony and SIP trunking for business.

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